TheSilverWing

♥Personalized Sterling Silver Fine Jewelry♥

Washington, United States · 5923 Sales

TheSilverWing

♥Personalized Sterling Silver Fine Jewelry♥

Washington, United States 5923 Sales On Etsy since 2012

5 out of 5 stars
(944)
Shop owner

Heather

Contact

Announcement   Welcome to The Silver Wing! NOTICE *** I am away camping with family 8/21 - 8/27 during this time I will be unable answer convos until I return. This is due to no internet or phone signal. Even though I am away you are welcome to shop. All orders that had a due to ship prior to 8/19 will ship prior to my trip. If your item has not shipped then It was placed on or after 8/19.

♥ PROCESSING TIME - orders are processed in the order that they are received. <--time it takes to complete orders, from start to finish. This can be seen in shipping tab in each listing.
♥ SHIPPING TIME depends on which shipping option you choose at check out.
<--time it takes to ship item from me to you.

♥STANDARD SHIPPING DOES NOT HAVE TRACKING, CAN BE UP TO 12 BUSINESS DAYS -> strongly suggest tracked package if you need by specific date.

♥ IF YOUR PACKAGE IS TRACKED - Please be aware the link on etsy is not accurate because it connects you to Canada post, once it enters US for the most accurate info use http://www.USPS.COM
WITH ALL TRACKED PACKAGES FIRST SCAN WILL BE RICHMOND---> THE CITY IN WHICH I LIVE DOES NOT HAVE A SORTING CENTER ----> Every shipment is place at a drop location, picked up & placed on truck, sent directly to sorting center in Richmond. Please do not worry in one or two business days you will see first scan
( sorting center is 6 hours away and needs to clear customs after being sorted)

♥ If you have already purchased and your order has not shipped and you need to upgrade shipping to receive by a specific date you may change shipping here :
https://www.etsy.com/listing/285776641/upgrade-shipping-to-a-faster-service?ref=shop_home_active_3
Please message me after you change so I may note your order.

HOW WILL YOU KNOW WHEN YOUR ITEM SHIPS?
After your item is complete you will be notified & you will receive a shipping notification via etsy.

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If you have specific instructions for layout please include in notes, if these are not left I will do placement which I feel looks best, closest to the placement that you see in the listing example photo.
If no notes are included we understand you are requesting to have the item made like the example provided, with the same phrase or saying, same font as example & any design stamps included in example. We love that so many of our customer like what we have chosen, thank you. You can send this in a message & we can add it to your order.
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♥Need to contact me ? I am available for any help you may need, please be patient I will answer every message I receive as soon as I can. All messages answered in 24-48 Hours

♥ Website : http://thesilverwing.com
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**SIGN UP ON OUR MAILING LIST FOR INFORMATION ON NEW DESIGNS & SALES & COUPONS
Copy this ♥link in your browser:
http://etsy.us6.list-manage1.com/subscribe?u=09a62a53f751672c07653d608&id=22dc1e0d81
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SEE ALL FONTS, DESIGN STAMPS & CHARACTER COUNTS http://www.etsy.com/shop/TheSilverWing/about?ref=announce
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IMPORTANT INFO - PLEASE PROVIDE THE CORRECT MAILING ADDRESS SEE SHIPPING & REFUND POLICIES-----> Fed ex charges me $15 to change address once shipped.

©2012 - 2016 TheSilverWing. All creations, photos, and item descriptions are copyright of TheSilverWing and photos may not be used without permission.

♥Find me on ♥ facebook : https://www.facebook.com/TheSilverWing
♥ twitter : https://twitter.com/#!/MySilverWing ♥ Instagram : MySilverWing
♥Website : http://thesilverwing.com

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If you need your order rushed message me & I am always willing to help if I can.

Announcement
Last updated on Aug 17, 2016

Welcome to The Silver Wing! NOTICE *** I am away camping with family 8/21 - 8/27 during this time I will be unable answer convos until I return. This is due to no internet or phone signal. Even though I am away you are welcome to shop. All orders that had a due to ship prior to 8/19 will ship prior to my trip. If your item has not shipped then It was placed on or after 8/19.

♥ PROCESSING TIME - orders are processed in the order that they are received. <--time it takes to complete orders, from start to finish. This can be seen in shipping tab in each listing.
♥ SHIPPING TIME depends on which shipping option you choose at check out.
<--time it takes to ship item from me to you.

♥STANDARD SHIPPING DOES NOT HAVE TRACKING, CAN BE UP TO 12 BUSINESS DAYS -> strongly suggest tracked package if you need by specific date.

♥ IF YOUR PACKAGE IS TRACKED - Please be aware the link on etsy is not accurate because it connects you to Canada post, once it enters US for the most accurate info use http://www.USPS.COM
WITH ALL TRACKED PACKAGES FIRST SCAN WILL BE RICHMOND---> THE CITY IN WHICH I LIVE DOES NOT HAVE A SORTING CENTER ----> Every shipment is place at a drop location, picked up & placed on truck, sent directly to sorting center in Richmond. Please do not worry in one or two business days you will see first scan
( sorting center is 6 hours away and needs to clear customs after being sorted)

♥ If you have already purchased and your order has not shipped and you need to upgrade shipping to receive by a specific date you may change shipping here :
https://www.etsy.com/listing/285776641/upgrade-shipping-to-a-faster-service?ref=shop_home_active_3
Please message me after you change so I may note your order.

HOW WILL YOU KNOW WHEN YOUR ITEM SHIPS?
After your item is complete you will be notified & you will receive a shipping notification via etsy.

-------------------------------------------------------------------------------------------

If you have specific instructions for layout please include in notes, if these are not left I will do placement which I feel looks best, closest to the placement that you see in the listing example photo.
If no notes are included we understand you are requesting to have the item made like the example provided, with the same phrase or saying, same font as example & any design stamps included in example. We love that so many of our customer like what we have chosen, thank you. You can send this in a message & we can add it to your order.
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♥Need to contact me ? I am available for any help you may need, please be patient I will answer every message I receive as soon as I can. All messages answered in 24-48 Hours

♥ Website : http://thesilverwing.com
--------------------------------------------------------------------------------------------
**SIGN UP ON OUR MAILING LIST FOR INFORMATION ON NEW DESIGNS & SALES & COUPONS
Copy this ♥link in your browser:
http://etsy.us6.list-manage1.com/subscribe?u=09a62a53f751672c07653d608&id=22dc1e0d81
--------------------------------------------------------------------------------------------
SEE ALL FONTS, DESIGN STAMPS & CHARACTER COUNTS http://www.etsy.com/shop/TheSilverWing/about?ref=announce
--------------------------------------------------------------------------------------------
IMPORTANT INFO - PLEASE PROVIDE THE CORRECT MAILING ADDRESS SEE SHIPPING & REFUND POLICIES-----> Fed ex charges me $15 to change address once shipped.

©2012 - 2016 TheSilverWing. All creations, photos, and item descriptions are copyright of TheSilverWing and photos may not be used without permission.

♥Find me on ♥ facebook : https://www.facebook.com/TheSilverWing
♥ twitter : https://twitter.com/#!/MySilverWing ♥ Instagram : MySilverWing
♥Website : http://thesilverwing.com

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If you need your order rushed message me & I am always willing to help if I can.

Heather

Contact shop owner

Heather

Updates

#handmade #etsyshop #handmadejewelry #etsyseller #handmadewithlove #sterlingsilver #etsystore #handmadeisbetter #handmadejewellery #etsyjewelry #etsyhandmade #handstamped #personalizedjewelry #sterlingsilverjewelry #handstampedjewelry #thesilverwing
View all 72 updates

About

How it all began for me....

Welcome to The Silver Wing, you will find unique sterling silver stamped jewelry that can be personalized for anyone special in your life. Detailed time is taken with each and every piece of stamped jewelry made to insure that at The Silver Wing you will receive a piece of art, that is high quality stamped sterling silver jewelry and will last for years to come as a family keepsake. My Jewelry have a shiny flawless finish that is hand stamped and personalized for you. I create my designs in either sterling silver, silver or mixed media. The Silver Wing is also unique because I create my own designs. It starts with a vision, searching for the right words that move me & then a layout which is created through my sketches. Most of my personalized stamped jewelry collections have quotes & phrases so you can say exactly what you want, to that special someone, words that are aimed to touch your heart!
If you need help getting started send us a message & be prepared to be inspired! Together we can personalize a custom stamped necklace that is a true original. We can provide my research of phrases & quotes as suggestions to help get you started on your new one of a kind piece of stamped sterling silver jewelry.

Here is my story of how jewelry became a new chapter in my life.....I am an artist through & through! I love painting, sketching, sculpting, designing, writing, sewing & now making jewelry. My soul is comforted by music, lyrics & poetry. I started making jewelry because a friend of mine lost her Child. When looking for a remembrance gift for my friend, I stumbled upon memorial hand stamped pieces. I loved the idea but I could not find the piece I created in my mind. So I set on a journey to make my own. I am self taught . I have read every book I could & went through countless numbers of web pages to do my research. The Silver Wing gives me a creative outlet and allows me to combine my love of art, poetry & lyrics. Designing allows me to create & dream. Words can greatly affect someone, changing their life forever! The combination of words can be used as a comfort to keep close to your heart. Connecting with my customers, having them share their story allows me to create a gift someone will treasure forever. I am also a wife & mother of 3 beautiful children ranging in age from 18yrs to 3 yrs old. I love animals & have since I was a young girl. They are part of who I am & because of this I have 7 other assorted members of my family. I am never without them or my kids! This is how my journey began but every day is a new journey for me ! Thank you for taking the time to learn more about me!

HOW IS THE SILVER WING DIFFERENT FROM OTHER PERSONALIZED JEWELRY SHOPS?
Every piece is finished like Fine Jewelry which makes The Silver Wing very Unique.
Each of my pieces have a flawless, mirror like finish. No tool marks or scratches. The finish on each of my pieces is created by using highly skilled metal smithing techniques. I use heat and several skilled steps To complete and process the metal to a fine jewelry standard.
The Silver Wing only use the finest material - Sterling Silver & mixed media. I only use .925 Sterling Silver that is 18 - 20 Gauge. What I use is always clearly stated. -> this is important other shops may mislead you by carefully choosing the verbiage in their listings you may think you are purchasing sterling silver but it may just be the chain or the components only, nickel silver, plated with sterling silver or german silver. - read more below --> under OTHER SHOPS
My stamping is straight and each letter is spaced properly. I specialize in spiralling long phrases giving customers the ability to add more words and say just what they want to with few limitations. At The Silver Wing a mistake is an mistake. I will not send out my work unless it meets my own standards & I am very picky!
My designs are original and never copied. I take time searching for the perfect phrase to create a design I know my customers will love.

♥Shipping time depends on shipping option you choose, Strongly suggest upgrading to tracked package option, this option can be as fast as expedited service, includes tracking & is just a little bit more. Please note standard shipping can be up to 12 business days on international orders & US orders.
Find me on ♥ facebook : https://www.facebook.com/TheSilverWing
♥ twitter : https://twitter.com/#!/MySilverWing ♥ Instagram : MySilverWing

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Shop members
  • HM

    Owner, Maker, Designer, Curator, The Girl Behind The Scenes

    ♥ Hello my name is Heather.♥ I design & create every handmade personalized piece that goes through The Silver Wing I am always available to help in anyway I can! Have a question?Send me a message :)

Shop policies

Last updated on August 17, 2016
Welcome to The Silver Wing! NOTICE *** I am away camping with family 8/21 - 8/27 during this time I will be unable answer convos until I return. This is due to no internet or phone signal. Even though I am away you are welcome to shop. All orders that had a due to ship prior to 8/19 will ship prior to my trip. If your item has not shipped then It was placed on or after 8/19.

♥ PROCESSING TIME - orders are processed in the order that they are received. <--time it takes to complete orders, from start to finish. This can be seen in shipping tab in each listing. CURRENTLY 4-6 BUSINESS DAYS

♥ SHIPPING TIME depends on which shipping option you choose at check out.
<--time it takes to ship item from me to you.

♥STANDARD SHIPPING DOES NOT HAVE TRACKING, CAN BE UP TO 12 BUSINESS DAYS -> strongly suggest tracked package if you need by specific date.

♥ALL OTHER SHIPMENTS ARE TRACKABLE.

♥ IF YOUR PACKAGE IS TRACKED - Please be aware the link on etsy is not accurate because it connects you to Canada post, once it enters US for the most accurate info use USPS.COM

WITH ALL TRACKED PACKAGES FIRST SCAN WILL BE RICHMOND---> THE CITY IN WHICH I LIVE DOES NOT HAVE A SORTING CENTER ----> Every shipment is place at a drop location, picked up & placed on truck, sent directly to sorting center in Richmond. Please do not worry in one or two business days you will see first scan ( sorting center is sent to customs 6 hours away and needs to clear customs.

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©2012 - 2016 TheSilverWing. All creations, photos, and item descriptions are copyright of TheSilverWing and photos may not be used without permission.

PLEASE SEND ALL CONVERSATIONS THROUGH ETSY ONLY* SEE BELOW FOR MORE DETAILS....

Please send all conversations through Etsy for a prompt response. Etsy conversations are my first priority & due to the numorous number of emails daily they are harder to find to respond to.

Please make sure you have included all the information needed to complete your order. If no notes are included we understand you are requesting to have the item made like the example provided, with the same phrase or saying, same font as example & any design stamps included in example. We love that so many of our customer like what we have chosen, thank you. If names are simply forgotten we will message you. You can send this in a message & we can add it to your order.

For those who love our choices in our examples....ordering is easy!

ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ....Welcome to ♥ The Silver Wing ♥....ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ

Need to contact me ? I am available for any help you may need, However Sundays I do dedicate to my family. ALL MESSAGES to be ANSWERED IN 24 - 48 HOURS : Please be patient I am just one person.

**SIGN UP ON OUR MAILING LIST FOR INFORMATION ON NEW DESIGNS & SALES & COUPONS
Copy this ♥link in your browser:
http://etsy.us6.list-manage1.com/subscribe?u=09a62a53f751672c07653d608&id=22dc1e0d81


First a little bit about The Silver Wing...If your wondering how is The Silver Wing different from other shops on Etsy that also do hand stamping...We make sure your piece is flawless, no tool marks or scratches. We treat every piece of jewelry like a piece of art, putting time, love and tenderness in every piece. When you open your package & see your jewelry, you will know and you will be happy you chose The Silver Wing!

Here is my story of how jewelry became a new chapter in my life.....I am an artist through & through! I love painting, sketching, sculpting, designing, writing, sewing & now making jewelry. My soul is comforted by music, lyrics & poetry. I started making jewelry because a very dear friend of mine lost her only Son. I had known him since the age of 3. Even though She & I lost touch over time, her loss & her families pain, greatly affected me. Matthew was young & full of life. He never had the chance to say goodbye. Through many conversations I learned more about Matthew & where his life had taken him over the years I had missed. When looking for a remembrance gift for my friend, I stumbled upon memorial hand stamped pieces. I loved the idea but I could not find the piece I created in my mind. So I set on a journey to make my own. I am self taught . I have read every book I could & went through countless numbers of web pages to do my research. The Silver Wing gives me a creative outlet and allows me to combine my love of art, poetry & lyrics. Designing allows me to create & dream. Words can greatly affect someone, changing their life forever! The combination of words can be used as a comfort to keep close to your heart. Connecting with my customers, having them share their story allows me to create a gift someone will treasure forever. I am also a wife & mother of 3 beautiful children ranging in age from 18yrs to 3 yrs old. I love animals & have since I was a young girl. They are part of who I am & because of this I have 7 other assorted members of my family. I am never without them or my kids! This is how my journey began but every day is a new journey for me ! Thank you for taking the time to learn more about me!

Find me on facebook : https://www.facebook.com/TheSilverWing

On Twitter I add phrases for custom jewelry pieces, find ideas personalized necklaces:
https://twitter.com/#!/MySilverWing


All items are made in a smoke-free, pet friendly,clean,home.
Thank you for taking the time to read about me & The Silver Wing

ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ....OPTIONS....ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ
♥ We want this piece to be designed custom for you so therefore we offer a few options. ♥

♥♥Options:
PLEASE PROVIDE ALL THE DETAILS TO COMPLETE YOUR ORDERS - per policy when no info is left with order & design has a name I will leave blank, you may send back at your expense and I can add name at anytime, I will then ship back to you by letter mail. If a birth month is not provided, the birthstone will be the same as example or pearl which is neutral. Not providing all the details is customers responsibility. In the past when this has happened, where info is not provided, 75% of customers are Unreachable by email or etsy message & this slows down production of other orders. Please understand all information must be provided with in 48 hours after purchase.

♥ Birthstones & pearls: If this listing has birthstones you have your choice of Swarovski Crystal Birthstones. You can always add a birthstone to any order or just add additional birthstones. This is an upgrade so a small fee will be added.
♥add a Charm or have a special charm ordered *additional fee would be added * send a message to find out current pricing. Price varies from charm to charm. This option requires a custom listing.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
Welcome to The Silver Wing! NOTICE *** I am away camping with family 8/21 - 8/27 during this time I will be unable answer convos until I return. This is due to no internet or phone signal. Even though I am away you are welcome to shop. All orders that had a due to ship prior to 8/19 will ship prior to my trip. If your item has not shipped then It was placed on or after 8/19.

♥ PROCESSING TIME - orders are processed in the order that they are received. <--time it takes to complete orders, from start to finish. This can be seen in shipping tab in each listing. CURRENTLY 4-6 BUSINESS DAYS

♥ SHIPPING TIME depends on which shipping option you choose at check out.
<--time it takes to ship item from me to you.

♥STANDARD SHIPPING DOES NOT HAVE TRACKING, CAN BE UP TO 12 BUSINESS DAYS -> strongly suggest tracked package if you need by specific date.

♥ALL OTHER SHIPMENTS ARE TRACKABLE.

♥ IF YOUR PACKAGE IS TRACKED - Please be aware the link on etsy is not accurate because it connects you to Canada post, once it enters US for the most accurate info use USPS.COM

WITH ALL TRACKED PACKAGES FIRST SCAN WILL BE RICHMOND---> THE CITY IN WHICH I LIVE DOES NOT HAVE A SORTING CENTER ----> Every shipment is place at a drop location, picked up & placed on truck, sent directly to sorting center in Richmond. Please do not worry in one or two business days you will see first scan ( sorting center is sent to customs 6 hours away and needs to clear customs.

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ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ....Accepted payments....ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ

I accept payments via Paypal, direct credit card check out, & etsy gift cards.
PAYPAL NOTE: You can make purchases through Paypal using a credit card without having a PayPal account. Just select PayPal for your payment option when checking out in Etsy. You will be able to enter your credit information without creating a PayPal account during checkout. You can also pay for your purchase by eCheck through your Paypal account. Your order will be designed after payment clears & then will then be shipped.
Shipping
Welcome to The Silver Wing! NOTICE *** I am away camping with family 8/21 - 8/27 during this time I will be unable answer convos until I return. This is due to no internet or phone signal. Even though I am away you are welcome to shop. All orders that had a due to ship prior to 8/19 will ship prior to my trip. If your item has not shipped then It was placed on or after 8/19.

♥ PROCESSING TIME - orders are processed in the order that they are received. <--time it takes to complete orders, from start to finish. This can be seen in shipping tab in each listing. CURRENTLY 4-6 BUSINESS DAYS

♥ SHIPPING TIME depends on which shipping option you choose at check out.
<--time it takes to ship item from me to you.

♥STANDARD SHIPPING DOES NOT HAVE TRACKING, CAN BE UP TO 12 BUSINESS DAYS -> strongly suggest tracked package if you need by specific date.

♥ALL OTHER SHIPMENTS ARE TRACKABLE.

♥ IF YOUR PACKAGE IS TRACKED - Please be aware the link on etsy is not accurate because it connects you to Canada post, once it enters US for the most accurate info use USPS.COM

WITH ALL TRACKED PACKAGES FIRST SCAN WILL BE RICHMOND---> THE CITY IN WHICH I LIVE DOES NOT HAVE A SORTING CENTER ----> Every shipment is place at a drop location, picked up & placed on truck, sent directly to sorting center in Richmond. Please do not worry in one or two business days you will see first scan ( sorting center is sent to customs 6 hours away and needs to clear customs.

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- CUSTOMS fees :What are Customs Fees?

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country.

Who Pays for Customs Fees?
Buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Sellers on Etsy are unable to predict which of these fees, if any, will be applied, and Etsy does not expect sellers to calculate or collect these fees or taxes.

As the shipper The Silver Wing, We are not responsible for these customs fees nor would any sender/business, it is the buyers decision to import. The buyer will be responsible for these fees when purchasing from The Silver Wing.



To see other shipping options see details in each listing under shipping. We have many faster options available!

**Please keep in mind your item does go through customs & sometimes there are delays. The Silver Wing is not responsible for items delayed by customs or post office, but I promise to ship with in handling time.
Canadian Post office is closed Saturday & Sunday. The city I live in does not have a main post office, first scan you will see in in Richmond. I live in Kelowna, all items are dropped off at a sorting center drop location & items are picked up by Canada post at this location & shipped to Richmond, BC where it is sorted & then sent to customs for processing.

*********CHANGE OF ADDRESSES**************
If your item was shipped to the address you provided & you have changed or forwarded your mail the customer needs to allow more time, for if the item was sent to the shipping address & then has to be re-routed this will extend the time until your item is delivered & you receive it.
IF THE WRONG ADDRESS WAS PROVIDED AT CHECK OUT - I AM CHARGED A $15 fee from FED-EX TO CHANGE ADDRESS - CUSTOMER IS RESPONSIBLE FOR THIS.

**REFUNDS ON CHANGE OF ADDRESS***********
CHANGING YOUR ADDRESS IS YOUR RESPONSIBILITY & WE WILL NOT PROVIDE REFUNDS IF YOU DID NOT RECEIVE YOUR PACKAGE IN TIME BECAUSE YOU FAILED TO GIVE THE CORRECT ADDRESS. ** processing times are clearly stated & shipping times you need to allow up to 12 business days, when placing the order please do the math to calculate where you will be. THERE ARE NO REFUNDS ALLOWED UNDER THESE CIRCUMSTANCES ** NO EXCEPTION!! NEITHER THE POST OFFICE & THE SILVER WING ARE AT FAULT HERE.
If item is shipped by fed ex & you need to change address they charge a $13.00 fee to me to change address, customers are responsible for this fee.

Please note we are sorry for any inconvience this causes you, we wish we had more control over the postal service & customs but we do not.

Any questions??
Send us a message we are here to help!
Sincerely,
The Silver Wing Staff

ஐƸ̵̡Ӝ̵̨̄Ʒஐღ....Rush order....ღஐƸ̵̡Ӝ̵̨̄Ʒஐ
Please message me to see if this is possible

ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ....Where I Ship....ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ

We ship to the address on paypal account or for direct check out address on etsy.
If this is a gift for someone you must put the gift recipient's mailing information on paypal ship address section.

We ship EVERYWHERE!


UPGRADED SHIPPING AND INSURANCE:
Please contact me prior to ordering if you wish to purchase upgraded shipping or insurance for your package. This can be taken care of quickly and easily for you.

- CUSTOMS INFORMATION: Some countries have special custom fees that may apply. As the shipper The Silver Wing, I am not responsible for these customs fees in advance. The buyer will be responsible for these fees when purchasing from The Silver Wing.

Please keep in mind occassional there are other circumstances such as custom delays in those circumstances please be patient. Please know we can not control the time for inspections at customs. The delay if your package is inspected customs says this could cause an additional delay in delivery.
* In any event we will not re-make or provide a refund until a fair amoount of time has been added. If an item is delayed & not lost & we do either it would be an unnessisary loss for The Silver Wing. Please understand lost and delayed are two different things. If we re-made the item and then the item shows up a few days later we would have lost funds for issues that were out of our control.
Here are the guidelines:
Regular (Non holiday schedule) from the date your item shipped please allow 20days, after that time you may request a refund or remake, & not until that amount of time can we process such a request. After 20 days we will consider the item "LOST" .
Holiday season (Nov.5th - Jan.5th ): from the date your item shipped please allow 27 days, after that time you may request a refund or remake, not until that amount of time can we process such a request. After 27 days we will consider the item "LOST" .
Refunds and Exchanges
ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ....Returns....ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ

If an item arrives damaged I will accept responsibility within 15 days of shipping date (this includes broken or bent pendants, broken jump rings, etc.). The only items I will not offer a refund or exchange for are the chains as they can break from negligence or accident by the wearer and I cannot be responsible for that happening.

**REFUNDS ON CHANGE OF ADDRESS***********
CHANGING YOUR ADDRESS IS YOUR RESPONSIBILITY & WE WILL NOT PROVIDE REFUNDS IF YOU DID NOT RECEIVE YOUR PACKAGE IN TIME BECAUSE YOU FAILED TO GIVE THE CORRECT ADDRESS. ** processing times are clearly stated & shipping times you need to allow up to 12 business days, when placing the order please do the math to calculate where you will be. THERE ARE NO REFUNDS ALLOWED UNDER THESE CIRCUMSTANCES ** NO EXCEPTION!! NEITHER THE POST OFFICE & THE SILVER WING ARE AT FAULT HERE.

Please note we are sorry for any inconvience this causes you, we wish we had more control over the postal service & customs but we do not.

Item MUST be returned in order for me to refund your money in full for damaged items.

ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ....Exchanges....ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ

Any problems with your item due production simply mail it back to me so I may fix it and mail it back out to you. You are responsible for paying to mail it to me however I will ship back to you at no charge.

I cannot offer refunds or exchanges on custom work unless damaged in shipment.
I am not responsible for items lost in the mail or items that are damaged after 15 days of the shipping date. I will not be responsible for items that are intentionally damaged.
Additional policies and FAQs
ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ....PLEASE Be Careful....ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ

Choking Hazard:
My items are not recommended for children under the age of 6. Purchase at your own discretion and use common sense when wearing around your children. Only you can make the judgment if your child is mature enough for jewelry and The Silver Wing cannot be held responsible for any injuries or defects as a result of a child handling the jewelry.
If this piece is for a child please make sure child is supervised at all time.

ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ....Correspondence....ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ
Please send all conversations through Etsy for a prompt response. Etsy conversations are my first priority & due to the numorous number of emails daily they are harder to find to respond to.

ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ....Order notes/ order instructions ......ღஐƸ̵̡Ӝ̵̨̄Ʒஐღ
Please make sure you have included all the information needed to complete your order. If no notes are included we understand you are requesting to have the item made like the example provided, with the same phrase or saying, same font as example & any design stamps included in example. We love that so many of our customer like what we have chosen, thank you. If names are simply forgotten we will message you. You can send this in a message & we can add it to your order.

For those who love our choices in our examples....ordering is easy!