Credit Card and Paypal payments will ship items same or next day unless they are e-check payments, which must clear first as per Paypal policy. Custom requests take 10-14 days to create. If your Paypal address is different than your Etsy ship to address, you'll need to go into your Paypal account and change this for your transaction with me. This prevents unscrupulous shoppers using your credit card to buy items and have them shipped to their own address.

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All items are shipped USPS First Class Delivery, and packaged securely in double padded bubble wrap, and if valued at more than $20 will generally carry tracking and delivery confirmation. I try very hard to do a quick turn around time from when you order, however, I do not carry all crystal colors and shapes in stock because there are so many. I will let you know if it will take more than 14-21 days to ship you item in the event that I need to special order a crystal or a charm for you. If your item is breakable (wine stoppers, glass beads, etc.) may I suggest insurance be added for $2. If you would like insurance, please let me know via a convo and wait for an adjusted invoice prior to paying. Shipments are made next business day following receipt of payment (read payment policies above) unless they are a custom order which will take 14-21 days. Shipping times are above this estimate. Unfortunately I have no control over the handling after your item leaves my hands at the post office so if it is breakable, please cover your item with insurance if it is breakable. International shipments cannot be tracked or insured. I can provide proof of shipment to your destination only, however, international losses, which may be the result of customs interference, weather delay or vandalism cannot be the responsibility of The Taffy Box.

Refunds are accepted if item is damaged in the mail and insurance had been purchased by the buyer. If you receive an item and are truly dissatisfied, I will work with you to try and make it right. Please convo me immediately if this is the case. Please understand that hand made items are just that. Hand (not machine) crafted, and may not be exactly perfect in size or spacing. This is what crafters see as being unique about their items, that they are not cookie cutter or exact duplicates, and that no two items are going to be alike. Exchanges of non-custom are welcome for store credit. Thank you for understanding.

If there is a problem please contact me before leaving feedback so we can try and resolve it.
Coupons received and used after your first purchase are good only on your next purchase and not on bulk or web store orders, which are usually already discounted.

On occasion I may need to substitute crystals, drops for bic-cones or visa versa. If you absolutely positively do not want any substitutions on your order please let me know. This is a rare occurrence.

Gift boxes/pouches are available upon request if in stock