TheTigersTrunk

Our official policy is that we accept cancellations within 1 hour of purchase. The reason for this is that we may have purchased supplies or begun the process of making your order after that. However, if you find that you need to cancel your order after that time frame, please do send us an inquiry. We may still be able to cancel for you, depending on where we are in the status of your order.

Should you find that you need to return or exchange your item, you will be responsible for all shipping expenses. We will send you a purchase link that will include tracked return postage to us as well as tracked postage to ship your new item back to you if you’re completing an exchange.

If an item is damaged upon arrival, please send us a message with pictures so that we may know the best way to proceed. Claims with pictures must be submitted within 3 days of receiving the item. If your claim is found to be shop error or shipping damage, the customer will not be responsible for shipping or replacement costs.

All return shipping labels must be used within 5 days of issuance, or they will be cancelled and the return/exchange will be voided. Once an item is received back to us in the condition in which it was received, we will refund or replace the item.

Per Etsy’s Terms of Service, refunds may not be issued after 180 days.

Payment is due at the time of order.

The Postal Service has been experiencing delays due to an unprecedented high mail volume and employee shortages that are out of our control. USPS scanning and tracking updates have also been effected, and you may see fewer scans and more time in between scans than usual as your package travels within the USPS system. We will not refund orders that are shipped on time and we cannot consider your package to be lost unless it has not received any tracking updates for more than 30 days. Please note stated processing times and take all of this into consideration when ordering, as these delays may impact delivery time.

We do not offer an option for expediting processing times. All orders are processed in a first come, first served manner. To expedite an order would mean to have customers jump the line, and we don't think that's fair to the other customers. You are responsible for checking our current processing times and purchasing the appropriate shipping selection. If you purchase more than one item, the latest processing time applies since all shipping is combined. We do not guarantee arrival dates, only ship-by dates.

Many of our items include free shipping. The purchase of the item entitles the buyer to one (1) free First Class Domestic shipping label.

We do not change any information that you enter when you place your order. It is automatically imported to our shipping labels. The return of a package to us due to an incorrect or insufficient address is subject to the buyer paying shipping costs in order to have a package re-shipped to them.

Orders over $100 will require a signature upon delivery, so please be aware of that when placing your order.

If an item is lost in transit, we will make it right by replacing the item; however, we cannot consider your package to be lost unless it has not received any tracking updates for more than 30 days.

Please follow these steps when a package shows as delivered but is not in your possession:

1. Wait at least two extra business days from the time the USPS website states that the package was delivered. There have been instances of USPS marking packages as delivered and they show up a couple of days later.

2. If it was delivered to your physical address, please check with all members of your household to assure that someone else did not fetch the package from the mailbox.

3. Check with all close neighbors to see if the package was accidentally left in their mailbox.

4. Contact your local USPS office (the one that delivers your mail) and ask for the GPS location of where the package was delivered. Do not call the 800 number - look up the actual post office location number.

5. If your package is still not found, please call your local police and file a police report for mail theft. Please then provide a copy of this report to The Tiger's Trunk, LLC.

*Upon receipt of a police report, The Tiger's Trunk, LLC, may opt to mail a replacement package to another address of your choosing.

*If GPS confirms delivery but the package is missing, it could be mail theft. We're sorry, but with a confirmed delivery, we cannot act as your insurance company to replace the package for free. It’s my job to pack it safely for delivery; it’s your job to make sure it has a safe location for delivery.

*If your package was stolen, we are unable to ship or sell you a replacement with any discount and cannot ship an order to the same address from which the package was stolen. Any orders purchased that ship to the same address as the stolen package will be canceled and refunded immediately.

If all information required to complete an order is not provided at the time the order is placed, or if we have further questions, we will email you to request additional details. If we do not hear back from you, we will send an additional email and adjust the Ship By date. Failure to reply may result in longer processing times or the cancellation of your order.