TheTinyHouseFarm

PLEASE READ THE CANCELLATION, RETURN and REFUND POLICY CAREFULLY-

CANCELLATIONS- We do not allow cancellations

PreOrder and Wedding items are considered a custom order- we do not allow cancellations of preordered wedding decor. Please understand that when you delay shipping of your order that is for your convenience. We order the stock to cover your order and therefore can't cancel your items.

RETURNS

THESE ITEMS ARE NON-RETURNABLE-
Teas, Bath Items, Soap, live Plants, dried flowers, berries, wedding toss, seeds, and botanicals are non-returnable. Custom orders are non-returnable under any circumstance.

RETURNS that are sent back not due to our error INCURS A 25% RESTOCKING FEE (due to the costs to ship your order).

Once we receive your return, and determine that it is in original condition, your *money will be refunded (*less original shipping costs, shipping cost to return, and 25% restock fee).

If a return is sent back due to our error, You will receive a FULL REFUND OF ALL YOUR COSTS. We will send a shipping label to you to send the item back.

After 14 days of purchase, items are nonreturnable.

*Any consumable product, unfortunately, can't be resold for safety's sake.

*Custom orders are non-refundable because either we took the time to make it just for you or made a special purchase to meet your needs. If we made something special and you are disappointed, we want to do our best to solve any problems. Please contact us.

* PLEASE NOTE : Orders sent back without preauthorization unfortunately will not be refunded.

RETURN TO SENDER- If we receive a package back because it was unclaimed or an error was made with the address that you gave us, we will be happy to reship for the cost of shipping.

All payments are due on purchase.

HOW SHIPPING IS CALCULATED-
Etsy's website matrix calculates the shipping costs for all our items. The shipping costs includes, shipping fees, labor costs, handling, and materials (boxes, bubble wrap, tissue, etc.).

Packaging Materials- We try to keep our carbon footprint as small as possible by using recycled packing materials we receive from our vendors, compostable materials, and recycled new packing materials. We do use FDA approved plastic bags to protect the integrity and safety of food products as well as bubble wrap for breakables. In these cases, all these materials can be reused and we encourage customers to consider this as opposed to placing in landfills.

SHIPPING METHOD-
We may opt to ship first class mail If your order is under 1lb. Over that will go out parcel post, priority, UPS, or FedX . We will determine the mode of shipping unless you have paid for and requested a particular method of shipment. If you choose a specific method there may be additional charges.

SHIP TIME-
We ship within five business days or sooner. Large or Custom orders can take longer, depending on our vendor's policies, fulfillment time or during certain busy times of the year.

SOME ITEMS MAY BE ON A PREORDER BASIS WITH LONGER SHIP TIMES.

For instance, if we make a ceramic tiny house just for you, the ceramic process takes 3 weeks to complete. Clay has to dry for awhile in order to fire correctly and then goes through several firings. Or if you want 2000 small honey jars that may require a special order from our suppliers.

We will always do our very best to get your purchase to you as quickly as we can.

For any holidays, we urge you to order items as soon as possible. OOAK items, vintage, handcrafted and wildcrafted are all subject to limitations such as seasons and availability.

🌿 All products may have been produced on machinery that packages or produces peanuts, tree nuts, soy or dairy. We do not claim an allergen free product.

WHOLESALE and DISCOUNTS
WE DO NOT WHOLESALE.


GIFT BOX BUSINESSES-
We are often approached by Monthly Gift Box businesses interested in carrying our products. We are always delighted to work with other businesses. Any discount is subject to the minimums above.

❤️ Donation Policy- We often are approached with requests to donate to various charitable organizations and causes. While we already support our own causes, we love to be generous when we are able, but also know we have to be good stewards of our limited resources. Please send your written requests with your return home address to the following address for our sincere consideration (we do not accept email requests):

The Tiny House Farm
4410 Casa Loma Rd.
Morgan Hill, CA 95037

🌿 What does it mean when we label a product "organic"?

Organic is the method of growing and processing that helps protect—not deplete—our natural resources. Organic foods are grown on land that has been free from the use of synthetic fertilizers, growth regulators, insecticides or herbicides for at least three years.

Our suppliers we purchase our products from hold certification from the International standards board that guarantees that the product has been grown and processed according to strict guidelines established in the Organic Foods Production Act of 1990. By composting, crop rotation, and interplanting to control weeds and pests, organic farming replenishes the soil, and sustains the health of our planet.

Before a product can be labeled Certified Organic, farmers and processors must meet the following requirements:

No harmful chemicals have been applied to the land for at least three years. Farmers and processors pass yearly inspections by an independent certifying agency. Farmers and processors keep detailed records of operations. Farmers maintain a written organic management plan.

Please read our health and FDA information:

Although we may link products to outside sources that give further information on a particular herb or tea, we can't make any health claims here on Etsy.

For instance it has long been known that vitamin C is an essential element needed by our bodies, as is calcium, B vitamins and other things such as flavonoids in Luteolin, we are not allowed, however, to make those kind of statements on Etsy.

We always advise that before you add any new product for consumption, you check with your doctor for any adverse health issues or health benefits. No information is intended to diagnose, treat, cure, or prevent any disease. We aren't doctors; we are farmers. :)

Information on this site has not been evaluated by the Food and Drug Administration.

CALIFORNIA RESIDENTS - ATTENTION CALIFORNIA customers: In accordance with California law we have listed warnings about herbal and tea items in your order. Your purchase is your acknowledgement that you have read these warnings found at www.P65Warnings.ca.gov/food" and wish to proceed with the order. According to Prop 65- "Consuming products can expose you to chemicals including lead, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov/food"

TEA and Herbs Prop 65- We live in California and due to legislation (you know CA, they must legislate EVERYTHING!) sorry...I digress...

All of our herbal and tea products from our suppliers state that they "meet or exceed federal and international safety standards. California's Prop 65 law requires that many kinds of consumer goods sold in California, including herbs and other dietary supplements, must contain a label with language similar to the following:

Warning: This product contains chemicals known to the State of California to cause cancer and birth defects or reproductive harm. In California, this label is typically found on electrical components (especially wiring), luggage, flashlights, jewelry and glassware, to name just a few items — it’s even found on fresh fruits, vegetables and nuts. This warning is also required to be posted in a conspicuous place at hotels, restaurants, gas stations and other public places. We include this warning here in order that our products remain fully compliant with this law."

Although the spirit of the law is intended to ensure public safety, the way it is currently implemented-- according to our suppliers-- "undermines consumer confidence and makes companies in the natural products industry [even small-time farmers and wild crafters like us] responsible for environmental pollutants caused by other, less regulated industries. It also places the burden of proof relating to the safety of any product on companies who are forced to demonstrate that a warning label is not necessary."

Please visit our main website for our current privacy policy at https://www.thetinyhousefarm.com/pages/privacy-policy