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Reviews
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grace on Dec 1, 2022
5 out of 5 starsLove everything. However on this hat I ordered black with green and it was black with white. Is there anything I can do to get it fixed
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Laura Ann Kelley on Dec 1, 2022
5 out of 5 starsI bought this for my friend's baby shower and everyone thought it was the cutest!! The sweetest gift and the hat was great quality!
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MELIA117 on Nov 30, 2022
4 out of 5 starsGreat quality hat, although I wish the back closure had an insert for tab so that it’s not flopping around.
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Meg on Dec 1, 2022
5 out of 5 starsThe name plate came out wonderful! Seller was able to fix an issue promptly. Quality product, great customer service. Thank you so much!
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Roxanne on Dec 1, 2022
5 out of 5 starsThis is absolutely perfect for a little one year old adorable little girl named after her grandpa
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Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Payment
Shipping
NEED QUICK SHIPPING? If you would like expedited shipping then please contact us as soon as possible letting us know. Please let us know if you would like Priority Mail shipping (2-3 days) or Express Overnight shipping. Our shipping prices are set for parcel post via USPS and any other shipping service will cost more than the shipping you originally paid for and we will need additional payment BEFORE shipment. Again, we will work with customers to get them their packages as soon as possible but communication will ensue a speedy delivery! No delivery times are guaranteed because we relay on a third party to deliver items.
INTERNATIONAL CUSTOMERS: Shipments will be done through USPS but once the parcel arrives in your country then it is up to your country to deliver to you. We will provide customs numbers to international customers upon request. If you wish to track the package take the customs number to your local post office or there may be an option online if that post office has a website.
Custom Odrdered Items may take up to two weeks.
TheTurnipSeed is not responsible for replacing or refunding items not received by customers that are marked as delivered by USPS. Items stolen or lost by the customer do not fall under the responsibility of TheTurnipSeed. There is no insurance on the items sold by TheTurnipSeed due to loss or damage by the customer.
Additional policies and FAQs
Privacy
-Contacting you about your order
-Sending you information about shop updates/coupons/special offers from this shop or one of our sister shops.
You will be given a choice to opt out of our mailing list at the bottom of the email.
We NEVER sell your information. Please contact us if you have any concern about your privacy or how we use your information.
More information
Frequently asked questions
How do I tell when my order is going to ship?
We're so happy to hear you're excited to get your custom made gift! If you go to your Etsy purchases and reviews, there will be an estimated time frame in which your order should be shipping out.
Please note these lead times can vary. During the busiest times of year (like Christmas and Easter) the lead time may be longer than estimated. Don't worry though! During these times we're busy as bees trying to get your item out as quickly as possible!
I purchased a tumbler and I'd like a custom image on it. How do I send it to you?
You can either upload the image in this message, or you can email it to me at: TheTurnipSeed@gmail.com
We love love love vector files, but if you don't have that we can use .tiff, .png, or jpeg files
Remember if you're sending us an email please include your order number on the subject line!
Should I get a toddler or a youth hat?
The average ages for each are:
Toddler: 2-4 (circumference not including the strap 17 inches)
Youth: 5-7 (circumference not including the strap 19 inches)
Opps! I forgot to order something. Can I add to my existing Order?
No problem at all! While we cannot alter your first order, we can combine it with a new one. Just purchase another item, the same way you did the first, and in the notes box at checkout type in:
Ship with other order
Once I see this note I'll combine the order on my end and refund the shipping overages. Just message us to let us know you have two orders.
Custom and personalized orders
We take all the packages to the post office the same day we print the label! This happens sometimes at our local post office when they are super busy. They just roll the cart we unload right onto the truck. When this happens there is no initial post office scan in and it usually means the post office and distribution center on our area are extremely busy. This epically happens during any holiday (Christmas, Easter, Valentines, or a COVID outbreak). All packages always show up and get to where they are going in a timely fashion. Unfortunately because there is no scan in, they sometimes cannot be tracked until they arrive at their destination post office (I know what's the use of a tracking number then!).
Can I get engraving on two sides of a tumbler?
Yes! It is an extra $3 per cup for engraving on both sides. Here is the listing to purchase with the cup listing for the extra engraving:
https://www.etsy.com/listing/803679910/additional-engraving-per-item?ga_search_query=additional&ref=shop_items_search_2&frs=1&crt=1
Can I get embroidery on the back of a hat?
Yes! Here is the listing to purchase additional embroidery for the back of 1 hat:
https://www.etsy.com/listing/817616231/additional-embroidery-on-the-back-of-the?ref=shop_home_active_6&frs=1&crt=1
Seller details
TheTurnipSeed is considered a professional seller (known as a trader) in the EU. What's this?