TheTurnipSeed
Sunrise, Florida |
Items
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Reviews
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Steve on Jan 16, 2021
5 out of 5 starsThe hat came out perfect and fits my 1 1/2 year old well with plenty of room to grow.
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margiehager on Jan 14, 2021
5 out of 5 starsThis turned out great. So glad this vendor could make this for me.
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Lauren on Jan 14, 2021
5 out of 5 starsAbsolutely loved my custom mug ! They were able to do my school logo and it came out great!
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Cortney on Jan 13, 2021
5 out of 5 starsLove the hats! Seller very responsive and pricing is awesome! Can’t wait to get more!
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Shop policies
Accepted payment methods
Returns and exchanges
I don't accept returns, exchanges, or cancellations
Returns and exchange details
Please read: Our store policy is that we will only compensate for items if the items are NOT made to the invoice specifications and if the you notify us of the discrepancy within 7 days of the items being delivered to you. The compensation will be a replacement item. Please note if a refund is issued as opposed to a replacement item, the refund will NOT include the cost of shipping.
THIS IS ONLY IF THE ITEM IS NOT DAMAGED!!! Damage items will NOT be replaced if the damage has been done BY THE CUSTOMER! Damages include: stains, marker, pen, holes, anything that has altered the appearance of the item!
In any instance that the item is made wrong due to the customer not including item specifications or indicating specifications that he/she does not (or does) want there is NO RETURNS OR EXCHANGES!
If a customer does not receive their item, but it is marked as delivered on the tracking number we do not compensate for the loss!! Please make sure all your packages are being sent to a secure location to ensure delivery!!!
NO COMPENSATION WILL BE GRANTED AFTER 30 DAYS FROM THE DATE OF PURCHASE WHETHER THERE WAS A MISTAKE BY THE BUYER OR SELLER!!!!!!!!!!!!!!!!!
Payment
Shipping
NEED QUICK SHIPPING? If you would like expedited shipping then please contact us as soon as possible letting us know. Please let us know if you would like Priority Mail shipping (2-3 days) or Express Overnight shipping. Our shipping prices are set for parcel post via USPS and any other shipping service will cost more than the shipping you originally paid for and we will need additional payment BEFORE shipment. Again, we will work with customers to get them their packages as soon as possible but communication will ensue a speedy delivery! No delivery times are guaranteed because we relay on a third party to deliver items.
INTERNATIONAL CUSTOMERS: Shipments will be done through USPS but once the parcel arrives in your country then it is up to your country to deliver to you. We will provide customs numbers to international customers upon request. If you wish to track the package take the customs number to your local post office or there may be an option online if that post office has a website.
Custom Odrdered Items may take up to two weeks.
TheTurnipSeed is not responsible for replacing or refunding items not received by customers that are marked as delivered by USPS. Items stolen or lost by the customer do not fall under the responsibility of TheTurnipSeed. There is no insurance on the items sold by TheTurnipSeed due to loss or damage by the customer.
Additional policies and FAQs
Privacy
-Contacting you about your order
-Sending you information about shop updates/coupons/special offers from this shop or one of our sister shops.
You will be given a choice to opt out of our mailing list at the bottom of the email.
We NEVER sell your information. Please contact us if you have any concern about your privacy or how we use your information.
More information
Frequently asked questions
How do I tell when my order is going to ship?
We're so happy to hear you're excited to get your custom made gift! If you go to your Etsy purchases and reviews, there will be an estimated time frame in which your order should be shipping out.
Please note these lead times can vary. During the busiest times of year (like Christmas and Easter) the lead time may be longer than estimated. Don't worry though! During these times we're busy as bees trying to get your item out as quickly as possible!
I purchased a tumbler and I'd like a custom image on it. How do I send it to you?
You can either upload the image in this message, or you can email it to me at: TheTurnipSeed@gmail.com
We love love love vector files, but if you don't have that we can use .tiff, .png, or jpeg files
Remember if you're sending us an email please include your order number on the subject line!
Should I get a toddler or a youth hat?
The average ages for each are:
Toddler: 2-4 (circumference not including the strap 17 inches)
Youth: 5-7 (circumference not including the strap 19 inches)
Opps! I forgot to order something. Can I add to my existing Order?
No problem at all! While we cannot alter your first order, we can combine it with a new one. Just purchase another item, the same way you did the first, and in the notes box at checkout type in:
Ship with other order
Once I see this note I'll combine the order on my end and refund the shipping overages. Just message us to let us know you have two orders.
Custom and personalized orders
We take all the packages to the post office the same day we print the label! This happens sometimes at our local post office when they are super busy. They just roll the cart we unload right onto the truck. When this happens there is no initial post office scan in and it usually means the post office and distribution center on our area are extremely busy. This epically happens during any holiday (Christmas, Easter, Valentines, or a COVID outbreak). All packages always show up and get to where they are going in a timely fashion. Unfortunately because there is no scan in, they sometimes cannot be tracked until they arrive at their destination post office (I know what's the use of a tracking number then!).