TheVintageEvent

ITEMS LOST IN MAIL/NEVER ARRIVED
If your items' tracking says "delivered" and it hasn't please reorder immediately. We will provide you with a free RUSH/Jump the line and a Priority shipping upgrade. Your original order will be refunded in full once it is returned to us. This, unfortunately, happens often when we get a return to sender.

*NO REFUNDS are given on orders that “didn’t arrive in time” if order arrived within 10 days of being shipped.
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*NO REFUNDS are given unless I receive my item back.
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!IF IT IS DAMAGED IN SHIPPING DO NOT TAKE IT OUT OF THE BOX!
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*If an item is damaged in shipping please use your item's tracking number to file a claim with the PO for insurance. Neither of us should have to pay for their negligence :)
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The PO requires pictures of it broken INSIDE the packaging for your claimed insurance. They need everything and you'll need to take it, as is, into inspection.
If you are claiming an item to be damaged they must see a picture proving the claim, of the item still in my original packaging, in the shipping box.
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*If item is damaged, said picture {above} must be provided within 24 of you receiving the package. People try all the time to get a refund on a broken item weeks after they've had it... If you've had it for more than a day, we can't prove it was broken in shipping.
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*I will not cover return shipping.
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Shipping is always fun, isn't it?...

HOW IS SHIPPING SET: I have based all of my items on the product's weight and Etsy calculates the fee.
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At this time I am not able to make individual shipping quotes on items that have not yet sold.
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No adjustments will be made to shipping fees until after purchase.
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MULTIPLE ITEMS: I do apologize for the way that Etsy does its shipping calculating! It combines the shipping fee PER listing, so it just adds the fees together and doesn't account at all for them being in the same box.
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Are you in a hurry to get your package? Add on the Priority Shipping upgrade! I will put your package in a flat rate box to get it to you a day sooner. No refunds.

https://www.etsy.com/listing/181425206/priority-shipping-upgrade-in-a-hurry-get?ref=shop_home_active_1
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I reserve the right to maintain a 10-day shipping window for the listed shipping fees per listing
1. Shipping prices are based on a 2-10 day shipping window from the day I ship.
2. I cannot guarantee that you will receive your order within 2-10 days, especially if you are on the East Coast.
3. I DO NOT offer refunds on items that do not arrive in time for your specific event, so long as they DID arrive within 10 days of shipping. I am also not liable for your package taking longer than 10 days to arrive due to the post office delays or weather.
4. If you would like to RUSH ORDER SHIPPING you must request a custom order for expedited shipping expenses.
a. Example: You “have a party next weekend” (that is only 7 days away, and if you’re ordering on a Fri/Sat then that is only 4 days of shipping! It won’t make it to the EAST Coast in time… sorry)
5. I will ship only as fast as you have paid for and within my listed structure. I apologize for the inconvenience and appreciate your patience.

*NO REFUNDS are given on orders that “didn’t arrive in time” if the order arrived within 10 days of being shipped. Also, a "need by date" must be mentioned in the buyers' notes.
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If you are purchasing any items that required specifications, (which colors, which pieces in a group listing, etc) and you don’t specify in the Buyer Notes Section I cannot ship until you respond! The Purchase Date will be determined by the day your purchase is complete, meaning I have all the info I need to ship.
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Reserved Listings: If you request a reserved listing and I haul everything up to the PO and get you a shipping quote you must purchase your listing within 24 hours so that I can still ship it in time for you. Your listing will expire in 48 hours and a new shipping fee will be calculated if you contact me again.
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If I have not heard from you in 48 hours from making your listing then you will forfeit the items and I’ll reactivate them to the public.

*If you are purchasing any items that required specifications, (which colors, which pieces in a group listing, etc) and you don’t specify in the Notes to Seller Section I cannot ship until you respond! Purchase Date will be determined by the day your purchase is complete, meaning I have all the info I need to ship.