TheVirginRose's Shop Policies
Hi, thanks so much for checking out The Virgin Rose. I'm happy to have you here!!
I take a lot of pride in my work so that you, the customer receive the best product! Each of my pieces is different, one of a kind and I love to put a lot of time, detail and attention into each and every one of them.
I source great quality materials so that when you buy from The Virgin Rose you are investing in a quality piece of art... :)
There is a lot of love in each piece so I hope you enjoy!
I accept Paypal.
Please make sure your payment is made within 3 days after your date of purchase, or you can also let me know when to expect it. Orders with no communication about a payment delay will be cancelled.
I cannot be held responsible for items that get lost in the mail. If you want to insure your package, let me know and we can discuss costs.
I ship the majority of my pieces via NZ International Economy or Air Mail. If you prefer express mail, courier or another service, please contact me prior to purchasing. NZ International Economy and Air Mail do NOT have tracking services.
I ship within 5 days after your date of purchase. Sometimes I am able to ship the same day.
Please allow 2-6 weeks for arrival if international delivery :)
iI you would like your purchase to arrive more quickly please contact me and I can provide you with quotes for faster shipping ie: through a courier :).
Refunds and Exchanges
Sorry no returns or refunds, unless something arrives damaged or broken. If this happens, please take a pic and contact me! Of course I would like all my customers to be happy with their purchase so we can always work something out!
I am NOT responsible for the postal service and if they misplace or lose an item. I will work with you to try and locate item (and you have option to buy tracking), but if it is international delivery, patience for the arrival of item is necessary!
I will try to describe the product to the best of my ability alongside the photos.
Additional Policies and FAQs
If you have any questions or comments please contact me!!
I am also able to custom make anything that you want for a particular person or if you prefer something in a different colour or want to change some imagery. Am very flexible and if I have the materials I will certainly make something that is perfect for you! Just email me!
Last Updated November 8, 2013