Dapper Dogue's & Glitzy Paws Bowtique for pampered pets
Theembroideryroom's Shop Policies
Thank you so much for taking the time to browse my little shop here on Etsy.
My policies are very simple. I am a perfectionist. Every item is handmade, packed and shipped by me and me alone. I have no assistants and nothing is mass produced! Each item is custom made for you in my smoke free, pet friendly home. I create these items from the heart. I hope that reflects in my work.
I practice the Golden Rule. "Do unto others as you would have others do unto you. Meaning, I'm not here to "copy cat" other sellers. I'm very creative and I have plenty of my own ideas floating around in my head. I'm only scratching the surface. I don't need to copy another seller's work. I would appreciate the same respect.
Everyone is concerned about security so I use pay pal as my payment method. You may use your debit card, credit card or bank account through pay pal. I will also accept a money order for your purchase. Your item will not ship until I have received your payment. Sorry, I do not accept personal checks from first time buyers.
HOLIDAY SHIPPING POLICIES: My cut off date for Christmas orders is November 14th. Orders placed after November 14th are not guaranteed for Christmas delivery. I will not be able to process your order in time as I am a one woman show. If your order is not for Christmas, please let me know. It will be shipped immediately after Christmas.
My shipping policies and turn around times are given in each listing and are as follows:
I try to ship in all orders within two to three weeks. Depending on the volume of orders at the time your order was placed, it could be longer even up to six weeks. Especially during the holidays.
Because of many request for rush service, I have decided to offer it. The rush service upgrade will bump your order to the top. That fee is $25 for up to two items providing all materials are in stock. Your order will ship in three days business days, provided you have purchased this rush service upgrade. Here is the link to that upgrade listing to "Rush Your Order". https://www.etsy.com/listing/159130451/three-day-rush-service-upgrade?
I am happy to work with you to provide you with your order a little faster and no additional costs, if you would let me know your "Must Have By Date" in the "Notes To Seller" box when ordering.
Please understand, its only me doing all the work myself without the benefit of employees or assistants. All items are made to order. Nothing is EVER mass produced or made in advance due to the custom nature of each and every order.
If you are expecting a quick 3 to 5 day turn around, I just can't accommodate you that fast without the Rush Service Upgrade. I am averaging almost 50 orders every 30 days. As my business continues to grow, I may very well have to limit the number of orders I can accept per month.
If you would like to pay for Express mail to receive your order faster, USPS shipping rates will apply when requested.
I ask you in advance for your patience while I process your orders. You may have to wait a little longer than you'd like to get your product, but I assure you, I am producing as quickly as I can without sacrificing the quality of my products.
I ship my items by USPS priority mail or first class. I try to keep the shipping costs down as low as possible and often times, I come out on the loosing end. I'd rather under estimate than over estimate. First Class shipping rates include SHIPPING AND HANDLING costs which includes the packing materials and the container your item is shipped in.
The USPS recently raised international shipping rates. Customs can often cause your item to be held up. Please understand I have no control over this. Please allow extra time for your order to arrive. Insurance may be purchased upon your request. I AM NOT RESPONSIBLE FOR LOST OR MISDIRECTED INTERNATIONAL SHIPMENTS. Please ask me about insurance if you want that protection. I keep my receipts as proof of shipment.
Refunds and Exchanges
Since all my items are custom made to order, I have a no return policy. However, If I make a mistake, I will gladly replace the item purchased. If you should have a problem with an item you purchased from me, do not hesitate to contact me for help. I want you to be 100% satisfied with your purchase. It's rare, but sometimes bandanas don't fit. You must let me know, so I can correct the problem. I will work with you to make your shopping experience a happy one. NO REFUNDS ON LOST PACKAGES. I AM NOT RESPONSIBLE FOR LOST PACKAGES.
Additional Policies and FAQs
Some of you may wonder why I don't sell my items as "cheap" as other embroiders. It's simple.
I use high quality designer fabrics such as Michael Miller, Amy Butler, Moda, Rickey Blake, etc. NO WALMART OR DISCOUNT FABRICS HERE! Cheap fabric can wrinkle so badly, you can't even press the wrinkles out! Not to mention, it will easily scorch when ironed and it fades when washed and often becomes "twisted".
Good quality fabrics are expensive, but worth every penny. You can see and feel the difference. My fabrics average about $10.00 to $15.00 per yard. I could use a lower quality fabric, but knowing I didn't provide my customer with the best quality product would.keep me awake at night. My "motto" is, "Do it right or not at all".
I do not use bargain embroidery threads, only the highest quality imported from Germany. My threads are highest quality polyester and occasionally rayon.
The fact is, I spend more money on my materials and supplies than some sellers sell their finished embroidered item for! The only way they can do that is by skimping on the quality of the fabrics and supplies. It's the absolute best quality or nothing with me.
If you appreciate exceptional quality for your money, that's awesome. Let me create something very special for you.
I encourage you to look at other embroidery stores. Here are a few things you should be looking for. Look closely at the stitching detail. Do the stitches "pop" on the item or do they get lost or "sink in" on the blanket? Is the design centered? Are the blankets thin instead of thick and plush? What types of thread are used? You really do get what you pay for.
Q:May I request a custom order?
A:Of course. I love OOAK custom orders. It's what I do best.
Q:Do you wholesale?
A:I am currently not offering any wholesale orders at this
Q:Do you gift wrap?
A:Gift wrapping is available upon request for a small fee.
Just convey me and request your item be gift wrapped.
Q:Do you ship to another delivery address?
A:Sure. Just convey me the name and delivery address of the
person you want the item shipped to.
Last Updated November 11, 2014