Announcement
If you have a firm in-hands date, please purchase rush shipping or we cannot guarantee the arrival timing. Rush shipping is called PRIORITY MAIL EXPRESS and can be selected at checkout.
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Reviews
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Samme on Dec 6, 2024
4 out of 5 starsEngraving came out slightly smaller than I expected, but otherwise great gift! Quick shipping too
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leena on Dec 4, 2024
5 out of 5 starsThe engraving came out so well, I ordered this as a gift for my boyfriend, it came so quickly I wasn't even sure if they engraved it! Definitely recommend!
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Judith on Dec 1, 2024
5 out of 5 starsFast shipping. It's a Christmas gift for my husband. He's gonna love it and appreciate that his name is engraved on it!
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About ThirstyRhinoDesigns
Welcome to Thirsty Rhino Designs!
Shop members
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Jeff Lee
Owner, Laser Engraver Extraordinaire, Customer Service
I'm a sucker for anything outdoors and things that go fast! Aside from playing, family always comes first as is taking care of our customers!
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Stan Lee
Owner, Designer, Customer Service
Hi, I'm Stan! I love designing products and meeting new people. When not tinkering around, you can find me at a concert or local brewpub. Thanks for stopping by our shop!
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
HOW TO PERSONALIZE ORDER
1. Select your style, quantity, and add your item to your cart.
2. In the "NOTES" Section at checkout, type the name(s) of what you would like engraved. Include any additional text if it applies.
For multiple names, put ONE NAME per line.
3. Complete the CHECKOUT process. Don't forget to include your personalization in the "NOTES", otherwise it will delay your order and possibly miss your event!
PRODUCTION & SHIPPING TIME
We aim to produce, decorate, and package all orders within 2 business days. We ship via USPS First Class for almost all orders, or FedEx Ground, whichever is cheaper for our customers. If you have a deadline, mention it in the "NOTES" upon checkout and we'll do everything we can to meet it. Contact us if your event date is within 5 business days.
WHEN WILL I GET MY ORDER?
It typically takes us 2 days to produce your order, and another 3-4 days for transit time. It can range from 4-8 days for you to receive your order, depending on where you're located in US. We pride ourselves on being able to meeting tight deadlines. Just let us know!
DO YOU OFFER QUANTITY DISCOUNTS?
Yes, for orders greater than 30 pieces. Feel free to let us know. We will usually refer you to a bundle listing or can provide you with a discount code that you can apply in checkout.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes we ship internationally. Just plug in your address upon checkout to see the shipping methods available. Please keep in mind international orders can take a few weeks to deliver and are subject to delays due to customs clearance, etc. Let us know and we can offer options for expedited shipping.
DO YOU OFFER FREE SHIPPING?
Yes on many items we offer free shipping within Domestic United States. When browsing an item, you will see under the "SHIPPING" section if the item qualifies for free shipping.
CAN I SUBMIT A CUSTOM DESIGN?
Yes of course! Artwork submitted should be in vectorized format with all fonts outlined. If not, it must be high resolution black and white artwork sized to the imprint area listed on the item page description.
WHAT'S YOUR RETURN POLICY?
We hope that you will be completely happy with your purchase. If you receive an item that is damaged or has a flaw, please contact us within 24 hours of receipt to resolve your issue.
Please note that we cannot accept returns for personalized and custom made to order items as they have been customized per your specifications.
We try to put our best foot forward when creating your orders, but mistakes sometimes do happen. If your order has been decorated incorrectly or there is some other issue, don't hesitate to reach out and let us know. We'll make it right!!
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