Refund or replacement is available for other items in our shop. In the case of consumables such as lotion or tea, you must return a reasonable amount of the item in question. (For example, you cannot exchange a half-empty lotion container for a full one.) You must request a refund/replacement within 30 days of delivery.

If the return is because of a change of mind on the customer's part (e.g., the fragrance is as described, but not to the customer's liking), the customer is responsible for return postage. If the return is due to an error on our part (e.g., we sent the wrong item), we will cover the cost of return postage by the least expensive USPS postal option.

PRICING ERRORS:

We retain the right to cancel (with full refund) any orders resulting from pricing errors, whether in item listings (e.g., listed for $3.99 instead of $399) or shipping charges (e.g., the shipping calculator charged $1 shipping, when it should have charged $10).

We accept credit and debit cards via Etsy Direct Checkout.

OUR COMMITMENT:

We are responsible for shipping the correct items, within the indicated time frame, to the postal address you provide at checkout.

YOUR COMMITMENT:

You are responsible for providing the correct shipping address, and for choosing a shipping method that matches your needs (e.g., selecting express delivery if an item is needed quickly).

Our shipping charges DO NOT include country-specific customs fees. International buyers are responsible for any international import duties, customs fees, tariffs, or taxes levied to the delivery address they provide. If an order is not picked up from customs, or is refused entry to the buyer's country (e.g., the buyer purchased an item that may not be imported, or declined customs fees), we will refund the cost of any non-perishable items minus shipping once we have received the returned shipment.

SAFE USE POLICY:

As is true for any personal care items, please use caution when applying our skin care products for the first time, and use them for the purpose for which they were intended. For example, it is prudent to keep them out of your eyes, away from young children, and to not eat or inhale them. Be aware of your own individual sensitivities and allergies before using them.

ThistleBird is not responsible for reactions to our products due to allergies or sensitivities to our ingredients, or due to consumer misuse. Many of our products contain nut oils and other natural ingredients to which a reaction is possible. Should you experience adverse effects, please visit a dermatologist, allergist, family doctor, or emergency room, as your condition dictates.

Our products are not intended to diagnose, treat, cure or prevent any disease. Any information included in this store's listings is provided for informational purposes only. It is general information that may not apply to you as an individual, and is not a substitute for the care or advice of a licensed professional.