Announcement Welcome to the mercantile! We specialize in simple, functional and beautiful vintage and handmade home goods. Our products focus on unique design, natural materials, and simple living - all the makings for a sustainable, beautiful home!
Welcome to the mercantile! We specialize in simple, functional and beautiful vintage and handmade home goods. Our products focus on unique design, natural materials, and simple living - all the makings for a sustainable, beautiful home!
If you would like more information about any of our products or would like to see more photos, just get in touch!
We are happy to put a 48 hour hold for you on any item in our shop. Just convo us!
Accepted payment methods
- Accepts Etsy gift cards
All listed shipping costs are estimates. Any shipping overages of $3.00 or more will be refunded to the buyer. If you would like an exact quote for shipping, please convo our shop and include your zip code or country.
International orders: Buyers are responsible for any additional customs, taxes or fees required for delivery. Some international shipping methods do not include package tracking. In these cases we will notify the buyer. All sales are final on packages shipped without tracking and/or delivery confirmation.
Arrival times of orders will vary according to distance travelled and shipping method. We ship through USPS and use the most cost-effective method for the package, which usually means standard shipping, but may sometimes include USPS priority flat-rate shipping.
Need your items by a certain date? We are happy to upgrade your shipping for faster delivery, just contact us through our shop and we'll make arrangements. All our items ship from Colorado, USA.
Prompt shipping is important to us and we will always try to get your items on their way as quickly as possible. We ship Monday through Friday and we are often able to send orders the day of purchase or next business day. Unless otherwise stated, we will always ship items within 5 business days after payment is received.
Custom or made-to-order items may take longer than 5 business days for us to ship and this will be stated in the item's description. For custom orders, we will work out all the details, including the shipping timeframe at the time of your order.
Refunds and Exchanges
Many of our items show the wear of time or the character of handwork. We love the unique, imperfect quality of vintage and handmade items. We always try to represent our products accurately, however occasionally some flaws may be unintentionally overlooked. If you would like to see more photos or have any questions about any of our goods, please contact our shop before your purchase and we will be happy to help you!
Generally, we do not accept returns and all sales are final, however we want our customers to be happy with their purchases and we will address any issues on a case by case basis. In the case a return is agreed upon, buyers are responsible for return shipping and no prior shipping charges will be refunded.
Please contact us through our shop regarding any issues within 14 days after you receive your order so we can find a solution!
Additional policies and FAQs
Our handmade items are made using as many natural and renewable materials as possible so you can feel great about using them in your home. Our handmade items arrive freshly cleaned using natural, non-toxic cleaners as well.
We think it is important that our values extend into our packaging and shipping methods. We use recycled, reusable, and ecologically-responsible materials whenever possible. For example, we use things like shredded paper, wood shavings, and reused bubble-wrap for padding when available, and we recycle boxes for shipping. Occasionally we use new shipping boxes, such as USPS flat rate boxes when it's cost-effective, and we hope that it will be reused or recycled by it's recipient!
Thorn Apple Mercantile is a smoke-free environment.