Sorry, no made to order items at this time.
ThornwoodDesigns' Shop Policies
Welcome to Thornwood Designs! A truly handmade handcrafted store. Please look around and contact me if you have any questions.
I accept PayPal, Etsy Gift Cards and credit cards.
I will ship within 3-5 days of receiving payment (unless it is a MADE TO ORDER item, then see that listing for timetable of completion) and you should receive your purchase in approximately 7 BUSINESS days after ordering (unless it's a MADE TO ORDER item).
I will ship USPS and will have a confirmation/tracking number attached to the shipment. I have NO control over how long the item takes to be delivered by the post office once it leaves my hand. Please use the tracking number that I send to you once I confirm shipment: this will tell you where in the delivery process your item is.
Shipping is typically USPS Parcel Select unless I state in the listing that it is Priority Mail: my larger mannequin dress form items are always shipped USPS Parcel Select to save on shipping costs.
Refunds and Exchanges
I will accept returns up to 5 days after purchase only if you receive item and it is not as described, however you will not be refunded shipping charges and you will be responsible for paying for return shipping costs. You must contact me prior to mailing the item back and explain the reason for the request for a refund. The refund will credited to you upon receipt of the item, contingent upon the item being returned in new and undamaged condition and the item being received by me within 10 days of purchase.
Please read ALL of the information provided to you within the listing prior to your purchase, and ask me any questions about the product and I will try my best to answer your questions.
NO RETURNS ON sewing patterns or crochet patterns, or items listed as SOLD AS IS.
Additional Policies and FAQs
If you order an item that is made to order; I will begin creating the item upon payment. It will take approximately 3 to 7 days to create the crochet item (depending upon items ordered), and will be mailed out within 3 business days of completion; depending on when the completion date falls. Expect your item approximately 10-12 days after the made to order purchase. If you wish to cancel a made to order item; this must be done within 24 hours of your purchase; otherwise your order will not be cancelled and the item will be sent to you, and you are responsible for payment.
Last Updated October 1, 2014