ThreeStepsAhead's Shop Policies
I'm a graphic designer by day, but I love selling inspiring design-related goods to the Etsy community. I believe in fairness and honesty (even within capitalism!), and I'm happy to help my customers out however I can. If you have any questions or concerns, ask away!
Etsy Direct Checkout (credit cards) and PayPal are both accepted for payment, which should be made at the time that the order is completed. For vintage items and handmade items that are already in my inventory, you are welcome to cancel anytime before the order is shipped. Custom or made-to-order items cannot be cancelled once the item is in-process, but let me know if there are extenuating circumstances and I'll be happy to help however I am able.
I always strive to pack and ship items quickly (sometimes within one day of receiving payment), but in some cases packing and shipping may take longer, between one and two weeks at most. This is especially true with fragile or oversized items. Please do not hestitate to contact me if you have a specific deadline by which your item needs to arrive and I will do my best to accommodate.
I use recycled/repurposed packing materials as frequently as possible—so the packages may not always be beautiful, but the lack of trash created is!
Refunds and Exchanges
I'm a reasonable person. If an item is lost or damaged in transit, contact me and we'll work out a fair solution (usually a full refund in those cases). I appreciate honesty and I'm sure you do too. I do my best to pack everything carefully, but things do occasionally go awry, so I always do my best to make sure everybody ends up happy in the end.
In cases where large and expensive items are damaged in transit, please take photographs or keep the item and packaging around. In certain cases this will allow an insurance claim to be made through the shipping company (I usually use USPS or FedEx).
Additional Policies and FAQs
Get in touch if you have any questions about custom orders, wholesale, or anything else you can think of!
Last Updated April 21, 2014