TiffinyDesigns' Shop Policies
I accept PayPal (which accepts all major credit cards and e-checks). PayPal is an online service where you can easily pay with debit or credit cards or e-checks with or without a PayPal account. For more information go to https://www.paypal.com/
I also accept most credit cards through Etsy's direct checkout.
Non-US shoppers: Prices are in US dollars and Paypal will automatically convert $ into your currency for you. Here is a link to a universal currency converter: http://www.xe.com/ucc/
If you pay with an e-check I will not ship your item until the check is cleared and confirmed from Paypal.
Utah State residents will be charged 6.5% sales tax during Etsy checkout.
I ship worldwide... Each listing indicates the type of shipping for that particular item. Shipping upgrades are available upon request with additional applicable charges. Please contact me before checkout if you would like to upgrade your shipping. All U.S. shipments are sent with Delivery Confirmation.
I usually ship within 3 business days of receiving payment. Made-to-order items may take up to 3 weeks to make and ship (but usually take less than 10 days). (For patterns, see below.)
All shipments are insured.
***Please keep in mind, overseas shipments may incur custom fees/import taxes that the buyer is required to pay. I have no control over this and won't be held responsible for any extra fees or taxes charged after I have shipped the package.***
***Please make sure that your Etsy addresses is correct.*** This is the address I will ship to.
If you've ordered a PDF pattern, you will receive an email after payment is received with directions on how to download your PDF files.
Refunds and Exchanges
Please remember that everything here is handmade and there will be irregularities and tiny flaws in the materials used and in the construction. And depending on your computer monitor, the colors viewed may or may not be accurate.
With those things in mind, if you are unhappy with your handmade item, please contact me within 5 days of receiving your item and we will work something out. Should we agree on a return and refund, the cost of the product only will be refunded, not the shipping.
I can only accept returned items that return to me free of odors (cigarette, perfume, pet) and in saleable condition. Thank you for your understanding.
Because of the nature of patterns, there will be no returns accepted nor refunds offered on my PDF patterns and tutorials.
Additional Policies and FAQs
I love custom orders and am happy to hear your special requests. Feel free to contact me through the etsy message system. Custom orders may incur an additional $5 minimum charge for the extra time it takes to plan and make.
Last Updated August 30, 2014