TigerMountainFarms

Eco-friendly Goat Milk Soap, Hemp Soap and Candles

Issaquah, Washington · 210 Sales

TigerMountainFarms

Eco-friendly Goat Milk Soap, Hemp Soap and Candles

Issaquah, Washington 210 Sales On Etsy since 2015

5 out of 5 stars
(61)

Announcement   Tiger Mountain Farms is the place for finding great homemade soaps, lotions and candles! Our soaps contain goat milk and hemp milk and made with the best of ingredients. Our candles are made with 100% organic beeswax and hand poured into recycled glass bottles. Easy on your health and the environment!

Also, check out where I will be selling my products at upcoming fairs and events on Facebook and Etsy pages. Check back often as new products are added weekly.

PLEASE READ ALL POLICIES BEFORE PURCHASING. Please contact me with any questions or concerns prior to purchasing.

I strive to make my customers happy. If for any reason you cannot provide a 5 star review, please contact me first so I can attempt to correct the issue. As a small business trying to make my way in eCommerce, every review counts and matters.

Announcement

Last updated on Mar 24, 2017

Tiger Mountain Farms is the place for finding great homemade soaps, lotions and candles! Our soaps contain goat milk and hemp milk and made with the best of ingredients. Our candles are made with 100% organic beeswax and hand poured into recycled glass bottles. Easy on your health and the environment!

Also, check out where I will be selling my products at upcoming fairs and events on Facebook and Etsy pages. Check back often as new products are added weekly.

PLEASE READ ALL POLICIES BEFORE PURCHASING. Please contact me with any questions or concerns prior to purchasing.

I strive to make my customers happy. If for any reason you cannot provide a 5 star review, please contact me first so I can attempt to correct the issue. As a small business trying to make my way in eCommerce, every review counts and matters.

Jennifer Sulcer

Contact shop owner

Jennifer Sulcer

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About

Environmental Scientist sick and tired of being sick and tired.

As an environmental scientist that works for an environmental agency, I am well trained and experienced in toxic and hazardous chemicals and substances. However, until recently , it never occurred to me that there are a lot of toxins in our bath and body products as well as in the air from fragranced candles that we burn inside our homes that are making us sick.

There’s a dirty little secret the bath, body and fragrance industries would rather you not know about, which is the extreme toxicity of many of these products. Hidden behind their products that make unbelievable promises to health and beauty are typically chemicals linked to hormone disruption, reproductive problems, and even cancer.

I have dedicated my entire life and career to protecting human health and the environment from toxic waste dumping and pollution, yet here I was slathering formaldehyde, petroleum, sulfates and alcohols all over myself!

I started Tiger Mountain Farms to rid myself and my indoor environment of these harsh chemicals. Our skin is the largest of all the organs, so why lather it in chemicals that harm it, not to mention the effects those chemicals have throughout the rest of our body's. I make all natural bath, body and candle products from scratch. Using ingredients such as , raw goat's milk, hemp milk, coconut oil, olive oil, essential oils, hemp oil , aloe, and avocado oil to name a few. The fragrance oils I use are free of parabens, phthalates and formaldehyde.

All my products are free of palm oil. Why? The industry is linked to major issues such as deforestation, habitat degradation, climate change, animal cruelty and indigenous rights abuses in the countries where it is produced, as the land and forests must be cleared for the development of the oil palm plantations. According to the World Wildlife Fund, an area the equivalent size of 300 football fields of rainforest is cleared each hour to make way for palm oil production. This large-scale deforestation is pushing many species to extinction, and findings show that if nothing changes species like the orangutan could become extinct in the wild within the next 5-10 years, and Sumatran tigers less than 3 years

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Shop members

  • Jennifer Sulcer

    Owner

    I'm an environmentalist with a creative drive. I have dedicated my life to protecting the environment and human health. I have a B.S. in Environmental Science & a M.A. in Environmental Policy. My goal is to educate people on toxic beauty products.

Shop policies

Last updated on May 3, 2017
THANK YOU FOR SHOPPING!

**WINTER ADVISORY** During the fall and winter months - it is possible for some candles to develop a light flakey appearance. This is called "frosting" and is very common with candles made from soy and beeswax wax. Some candles may also develop clear "wet spots" and "shrinking" due to the colder temperatures during shipping. This will not effect the candle burn or scent throw of your candle. We do not issue refunds for this as this is a normal trait of soy and beeswax candles.

Welcome to Tiger Mountain Farms. Environmentally friendly and sustainable candles and bath and body products. We strive to use natural and non-toxic ingredients that is better for your health and the environment.

PLEASE READ ALL POLICIES BEFORE PURCHASING.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If an item breaks during shipping I will replace, but please send me a photograph of the broken item.

If you are unhappy with your item, please send me a message. In case of an exchange or return for reasons of your picking (ie. you don't like a color or smell) you are responsible for shipping both ways and any Etsy fees that occur. If we have made a mistake (ie. sent you a wrong item) I will ship out the correct item and cover shipping charges AND you get to keep the other candle -- are we nice or what?

During the fall and winter months - it is possible for some candles to develop a light flakey appearance. This is called "frosting" and is very common with candles made from soy wax. Some candles may also develop clear "wet spots" due to the colder temperatures during shipping, frosting may occur. This will not effect the candle burn or scent throw of your candle. We do not issue refunds for this as this is a normal trait of soy and beeswax candles.


For Soaps/lotions/bath bombs:
Due to the nature of our products, we cannot accept returns at this time, however we're sure you will love the soap/lotion/bath bomb line. If you do have a problem with your order, let us know BEFORE leaving a review and we will gladly help you. Your satisfaction is very important to us here at Tiger Mountain Farms. Not only do we wish to provide excellent products and service, but we want to build long lasting relationships with our customers. Most of our business comes from our customers recommendations to family and friends, so we thank you.
Payment
We accept all forms of payment possible through ETSY and PayPal.
Shipping
** PLEASE READ FULL SHIPPING POLICY before contacting us with questions, as many answers are listed below **
Candle and soap orders are currently being shipped within 3-5 (this does not include weekends or holidays). Please check our shop info page for current shipping time frames. If you need your item expedited for ANY reason, please contact us before placing an order! Please do not place expedited requests within the notes of your order. Please directly contact us first to make sure we can accommodate your request! If we can accommodate your order being expedited we certainly will.

Please ensure that your shipping address is correct before paying for order, please change the address both with paypal/credit card and in etsy so that there are no delays in shipment and items are not returned to me unable to forward or because recipient has moved. We cannot be held responsible for shipping to incorrect addresses, so please make sure they’re correct and that if you happen to place the order without changing address, please let us know ASAP, there may still be time to change shipping label. If a customer has entered incorrect information, they are responsible for additional postage to resend it. Shipping labels are printed based on the exact information you place in your order shipping address.

International orders can take 2-3 weeks to arrive from the shipment date. Items up to 32 oz will ship USPS First Class International. Orders up to 4 lbs will ship Priority Flat Rate. Orders over 4lbs are significantly more expensive- message us first before you purchase and we will figure out the best and least expensive shipping option that will meet your time requirement.

International orders may have additional customs fees and/or tariffs depending on your country. You, the buyer, are responsible for paying these costs.


LOST/STOLEN/DELAYED ORDERS
Unfortunately, we do not have any more information than you do once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them the tracking number. We do not issue refunds due to the arrival of late packages. We also do NOT guarantee package delivery dates.

Tiger Mountain Farms is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by the Post Office. If your item is delayed past its "estimated arrival date" we apologize, but it is out of our control. We suggest filing a complaint with the USPS.
Additional policies and FAQs
Handling Fee:
A $1.50 Handling Fee is applied to all orders with no exceptions. The handling fee covers bubble wrap and packaging materials to ensure that your products get to you in one piece. The post office is often rough on our packages and we do our best to wrap and package our products so that they do not break during shipping. The handling fee covers this additional expense and is paid for by the buyer.

Allergies/Sensitivities:
If you have any allergies/ sensitive skin, please review our ingredients before purchasing. We cannot be held liable for any allergic reaction and/or irritation.

Bulk Orders:
Tiger Mountain Farms does offer bulk orders and rates through Etsy. We require a minimum order and the buyer will pay all shipping costs. We will offer a bulk discount rate for items purchased of 10 or more. If you are interested, please send us a message with the items you would like to purchase in bulk and approximately how many you are interested in.

Safety First:
Candles should never be left unattended. Burn on a flat, heat resistant surface away from drapes and other flammable materials and need we say, keep away from children and pets. Do not touch the hot, molten wax. Tiger Mountain Farms is not responsible for user misuse and negligence.

Wet Spots or wax pulling away from glass jar:

With natural soy candles, "wet spots" are a common occurrence. What are Wet Spots in Candles?

The term “wet spots” in candle making refers to the spots or patches in container candles that appear to have air, or a wet spot showing through the glass or transparent container and the candle wax. Wet spots are extremely common and are one of the most common complaints among candle makers. However, wet spots will not inhibit the functionality of your candle, just the aesthetic appeal.

We try very hard to eliminate wet spots in our candles. If the candles are in a decreased temperature for any length of time, the wax will pull from the sides and you will have wet spots. We have this happen quite frequently in the fall/winter time, as the mail will sometimes sit in a cold truck, or warehouse for periods of time. Tiger Mountain Farms will not replace or refund the candles unless a significant amount of wets spots or shrinkage has occurred. All candles are inspected for wet spots and shrinkage prior to being shipped so that we can reduce complaints. Please message us with a picture if you feel that the candles are not aesthetically pleasing. We will exchange the item, but the buyer is responsible for all shipping costs.

Wicks:
Trim and center your wicks before each use. There are two reasons this is important. One, the flames can get out-of-control if the wick is left untrimmed, which leads to flickering, smoke and soot. Second is that if you keep the wick length between 1/8″ and 1/4″ it will last for many many hours. Our candles are conservatively rated to burn for 45-55 hours. Also, wicks can get really awkward to trim with scissors once the candle burns down low in the jar. If you find yourself struggling, it is recommended to invest in a wick trimmer.

We have had some issues with wicks not burning. If you purchased a candle and the wick will not light or burn, please message me and we will replace the candle.

Scent:
Our candles are made with the maximum recommended amount of fragrance/essential oils. If you’re having a hard time smelling it, it may be because the room is too large for this size candle. You can increase/concentrate the scent by moving it to a smaller room or as you might guess, we recommend additional candles. To make sure you’re not getting used to the smell, you can step outside or shut the room’s door for a while to re-expose yourself to the scent.