TimberstoneTurnings' Shop Policies
Welcome to Timberstone Turnings, we appreciate you taking the time to visit.
With over 14 years of "turning" experience, Doug has been primarily focused on hair sticks since our shop opening in 2009. With a true passion for his craft, Doug is constantly searching for new methods and designs in order to make tomorrow's sticks better than today's. Each stick is hand made on a lathe, with the designs engraved by laser. Gemstones are filtered to the appropriate inlay size and are ground, sanded and polished to a near "glass" finish.
At the current time, we are not accepting custom orders due to time constraints and other considerations.
Thank you again for visiting!
Payments can be made through PayPal or through direct checkout with a valid credit card.
Payment for purchases is expected prior to shipping unless other arrangements have been made and agreed upon by both parties.
Barring previously agreed to payment arrangements, payments not received within a reasonable period of time (24 hours) will be grounds for sale cancellation, and the item may be re-listed for sale.
Hair sticks are shipped USPS. There will be additional charges if overnight delivery is required.
International orders are shipped USPS first class and can take anywhere from 5 days to 2 months. Due to the cost involved, they are not insured unless requested by the buyer and will incur additional shipping charges. We are not responsible for undelivered items, as this aspect is completely out of our control, however we can provide the Customs Declaration tracking number if needed.
Refunds and Exchanges
Refunds - Refunds will only be issued for poor quality workmanship, and we must be notified within 24 hours of your intent to return the item for poor quality workmanship. We do not entertain returns because you've changed your mind.
Last Updated November 8, 2014