After your order ,follows a specific process:

Consisting of the purchase of the materials required by order and devoting the time required to implement it .
For this reason, before make your purchase ,read the product description and if you have any questions, do not hesitate to contact me.
Due to the nature of the product ... I do not accept any exchanges or refund... unless the product you received differs 12% from your order image.

For orders that you wish to pay in two or three installments, the preparation time begins after the full payment.

For all sent orders, for the non-receipt of which the owner is responsible, he is obliged to pay the shipping costs again +5%VAT after contacting me.
For storage time in our space, there are no aggravating costs.
All orders are shipped insured and the track number is received from the system.
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Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of EU data protection law, I, Athina Ikonomi , am the data controller of your personal information. If you have any questions or concerns, you may contact me at tinashandicraft@gmail.com Alternately, you may mail me at

Athina Ikonomi
Nikis 9
T.K.30132
Agrinio
Greece

*If a customer contacts you to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.