Unfortunately Tinker Treasures has no control over import taxes, customs duties or additional fees, nor can we predict what they may be.

Any order shipped outside of the United States may be subject to these fees by your destination country which are levied once a shipment arrives at your location. Additional charges for customs clearance must be fulfilled by you or the recipient of your order.

NOTES
- Customs policies vary widely; contact your local customs office for more information.
- When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
- Please be sure the contents of your order are not restricted in your region. We cannot be responsible for confiscated items.

Standard handling time is 1 - 3 days for all orders. Excluding weekends and observed national holidays.

DOMESTIC SHIPPING
USPS First Class mail packages within the contiguous United States as well as Alaska & Hawaii will have an estimated arrival between 2 - 5 business days.*

USPS Priority mail packages within the United States will have an estimated arrival between 2 - 3 business days.*

INTERNATIONAL SHIPPING
International orders vary by location. The average time of arrival for orders shipped outside the U.S. is between 1-2 weeks for most locations.*

*** Estimated package arrivals are not guaranteed by USPS or by Tinker Treasures.

Most of the figurines & accessories we carry are in 1:12 or 1:24 inch scales. We try to stock miniatures within our Etsy shop that will "fit together" as best we can.

Miniatures come in a multitude of scales or sizes. Please double check the dimensions to ensure it is a good fit for your project. Feel free to send me a ✉️ with questions you may have about any of our minis.

DAMAGED OR NOT AS DESCRIBED:
We have a 30 day return policy if your item was damaged, defective, or is not as described.

HOW IT WORKS
1.) Be sure to contact us within 30 days of receiving your order to receive instructions on how to begin the return process.
2.) Hold on to all original packaging including the box or mailer your items were delivered in. (We may need this for insurance purposes)
3.) Once we have received the items & processed your return you may request to exchange/replace the item or receive a full refund INCLUDING all shipping costs.

Please Note: Be sure to contact us PRIOR to returning your items. We cannot be responsible for unauthorized returns that are lost or damaged.

"BUYERS REMORSE"/ NO FAULT RETURNS:
If you are not totally happy with your order we are more than happy to refund or exchange your item!

HOW IT WORKS
- Contact us within 7 days of receiving your order
- All items must be in original packaging with no signs of being used or damaged
- Package the items securely & ship them safely to the return address that was provided to you
-Once we receive your item in it's original condition we will process your refund minus shipping costs.

NOTES:
* Shipping costs will not be refunded
* We cannot accept returns for bulk, wholesale, personalized, or custom orders
* Be sure to contact us PRIOR to returning your items. We cannot be responsible for lost or damaged returns

Unfortunately once your package has been "Marked as Delivered" there are only 2 forms of recourse:
1.) Speak directly with your mail carrier as quickly as possible to rule out any possible errors & then
2.) File a police report

The absolute best recourse for a stolen package is prevention.

HERE'S HOW
-Double check your mailing address for accuracy to avoid delays or the possibility of your package being lost or stolen.
- If you realize that you have provided an outdated or inaccurate address after placing your order, contact us immediately so that we can change the address or intercept your package.
-You can also request a signature confirmation for your delivery during checkout by leaving a note in the text box that is provided.