Welcome to our shop with handicrafts.

Zagreb, Croatia 1429 Sales On Etsy since 2012

5 out of 5 stars (401)


Welcome to our shop with handicrafts.

Zagreb, Croatia | 1429 Sales

All Items

Tom and  Biba

Contact shop owner

Tom and Biba

Announcement    Custom made wooden letters, wedding guest book,wedding album, wedding decor, cottage decor, rustic home decor, country style, farmhouse decor, French cottage, wooden wall letters, primitive home goods.


Last updated on Sep 9, 2017

Custom made wooden letters, wedding guest book,wedding album, wedding decor, cottage decor, rustic home decor, country style, farmhouse decor, French cottage, wooden wall letters, primitive home goods.


Average item review
5 out of 5 stars
See reviews that mention:
quality 65 shipping 63 customer service 58

About ToBicouple

Sales 1,429
On Etsy since 2012

Shop members

  • Tom and Biba


Shop policies

Last updated on June 27, 2018
Welcome to ToBi couple!
We are from Croatia and we create wooden letters, wooden decoration for wedding, wedding guest book and wooden lamps.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Not refunded if the item is lost, disappear or long travels when it takes an Italian post office (This is only for customers who live in Italy).
Non rimborsato se l'articolo è perso, scompaiono o lunghi viaggi, quando ci vuole un ufficio postale italiano (Questo è solo per i clienti che vivono in Italia).

If you dissatisfied with item you bought we can refund only when you send item back to us and when we receive it!
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If package return to us because the buyer has not picked up a package then buyer pays re-sending package.
We accept payment via PAYPAL, which accepts all major credit cards.
If you don't have a Paypal account, you can easily use your credit card through Paypal without creating an account:
Item will be sent when be is completed in padded envelopes via air mail for overseas and regular mail to Europe. Contact me for info on cheaper (slower) or faster (more expensive) shipping prices.
We really do try to ship as soon as we can, and often it's just a day after purchase.
Free shipping doesn't apply to extra cost of rush shipping.
You will be notified by email as soon as your order has been shipped.
Approximate delivery time will vary according to your location. It shouldn’t take longer than 10 days if shipped to Europe; 15 to 20 days if shipped to US.
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
--as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
-- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
-- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
-- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 1 year.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
-- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Biljana Pejic of ToBicouple, am the data controller of your personal information. If you have any questions or concerns, you may contact me at tobicouple [!at]