TonesDesigns

Froghole Cottage

Sevenoaks, United Kingdom · 72 Sales

TonesDesigns

Froghole Cottage

Sevenoaks, United Kingdom 72 Sales On Etsy since 2011

5 out of 5 stars
(26)
Toni Shilleto

Contact shop owner

Toni Shilleto

Shop policies

Last updated on September 3, 2013
Hello,

Welcome to my shop.

I love creating new items and do not specialise in any particular area but make what I feel like making at the time.

I try to use fabric that has been given to me by my friends in the industry or that has been left over from other work that I have done and I feel that I have saved this fabric from being thrown away and put it to good use. I never throw anything away, no matter how small or seemingly insignificant as I find that I will find a use for it in the future. I hate waste!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I prefer paypal as payment. It is the safest and quickest way.

I prefer the payment to be made straight away but if for any reason you need a little time then please let me know beforehand. I don't mind waiting if there is a good reason, like you are waiting for funds to clear and simply can't live without my product : )
Shipping
I will post your item the day after payment has cleared.

I don't tend to find that I need to send my small items recorded delivery. I find it keeps the cost of postage down for you. But for anything over £50 I will send recorded delivery.

If you find you would like one of the smaller items sent by recorded delivery then please let me know beforehand and I will adjust the postage cost.

I cannot take any responsibility for any import/export taxes that you may incur.
Refunds and Exchanges
Obviously there has to be a certain amount of trust regarding loss of items in the post if it is not recorded delivery.

There may be delays in postage around the holiday times, especially Christmas.

I must say that I haven't had too many problems in the past on ebay and etsy so for UK deliveries I will grant a full refund for non delivery after 2 weeks and for outside the UK I will grant a full refund for non delivery after 4 weeks.

If you receive the item damaged in any way then I will grant a full refund as soon as I have received the item back.

These are handmade items and although I take every care to make sure that they are durable I will not grant a refund if I find that the item has been abused in any way. Nothing is indestructable, apart from my love of sewing!
Additional policies and FAQs
I have made a few commissioned items now and have found the experience to be a lot of fun so if you don't see anything you like then just convo me and I'll see what I can do.