TonisDesirables

Toni's Desirables

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TonisDesirables

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TonisDesirables

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Shop policies

Last updated on March 17, 2011
WELCOME..... to the "peaceful side of the Smokies".
Thank you for taking the time to check out our new little shop. We are located near the Great Smoky Mountain National Park in Tennessee. My name is Toni and my daughter, Lindy Mae, and I own a small cottage business here in East Tennessee. It is called, Toni & Lindy Mae Creations. We have several product lines we design and create. We have developed the Toni's Desirable shop to expand our business past the hills of Tennessee. We have been doing this for over 10 years. We try to make products that are inspired by the nature and people around us. Most of our products are not found anywhere else but here, because, we make our own patterns from scratch. We hope you will find all the information you are looking for either here or in our profile page. We would love to hear from you and hope you will be patient as we develop our shop. We are so excited to join the Etsy family.

QUESTIONS ABOUT PRODUCTS

If you have any product questions you can send an email to tlmcreations [!at] charter.net and we will be happy to assist you.

As we are a new store, we hope you will continue to check out our designs and the vintage products we have available, as we are able to get them listed. We will have products in different categories, such as, purses, accessories, pets, vintage, etc. We have so many to put online, but we will try to list new ones everyday. Please be patient with us. Thanks!

All items are in limited quantities to continue to offer a variety of unique items which our local customers for over 10 years have come to appreciate. Also, just a note, we do not mass produce our products in order to maintain this concept. We have mainly sold wholesale in the past but this is our branching out into the larger retail world. Thank you for your support.

PRODUCT CARE

All products made by us will have a product care instruction with it either in the product or along with it, if possible. Please realize that we will try to tell you what fabrics are used and how to care for them, however, many of the fabrics that we use are salvaged. This means we can only guess at the exact material content. We can only tell you what is available already in the vintage products from any tags they have. If you have any questions just drop us an email.

NOTE ABOUT PHOTOS

Please note that I have tried to take the most accurate pictures of our items and sometimes adjust the lighting on the computer to show more detail as much as possible when needed. The item might be a shade lighter or darker. For the most part, it will look like the picture. If you have any questions, just feel free to email me at tlmcreations [!at] charter.net.

Accepted payment methods

Paypal
Returns and exchanges
Everything in our shop is either handmade or vintage and is carefully inspected. Of course, anything we make in our shop is brand new. We pay close attention to detail and stand behind our work. We have never had a return because of the quality of our work in the over 10 years we have been making things. If you are not completely happy with what we have made, please feel free to contact us first and we will be happy to discuss what we can do to make you happy. Just email us at tlmcreations [!at] charter.net

-Currently, we do not take returns or exchanges on vintage items unless there was an error made on our behalf, but we're really careful to make sure that doesn't happen. But if it does, we'll gladly take the item back.
-We will always try to be sure to give you as accurate a description as possible on the condition of any vintage items.
-All possible measurements will be given on clothing items so that there should be no question about whether it will fit or not. Please go by measurements and NOT sizes. Vintage sizes are not the same as modern sizes. If you'd like an extra measurement, or clarification on an existing one, please ask! Please pay close attention to the measurements!
I DO NOT ACCEPT RETURNS FOR CLOTHES THAT DON'T FIT.
-If you'd like to see another picture, another view of the item, that's also okay. Just let us know exactly what you want.

If after discussion on products we have made has occurred and approval for return has been made, all items must be returned in the same condition that they were shipped out in. All items returned must have all the original tags on them and be returned in its original condition within 7-10 days. Once the product is returned and confirmed that it is in the correct condition, payment will be refunded per email discussion. In the case of a return, we would ask you to pay the return shipping fee. We do want you to be totally satisfied with your purchase, so please do not hesitate to contact us with any questions. Thank you for your business.
Payment
PAYMENT METHODS

We accept only PayPal for United States, Canadian, and International orders at this time. If you are an international buyer, you may feel free to email us at tlmcreations [!at] charter.net to see if we can make arrangements to ship to you depending upon your location. There will be a 9.25% tax on purchases within the state of Tennessee only.

PAYMENT TIMES

We require payment within three working days of receiving your order. After two working days, we will send you an email to check if there are any problems, if we haven't heard from you first. If you are having any trouble, we will be happy to work with you. We just need to know. If we have to email you, you will have 24 hours after that time to respond or we will relist the item.
Shipping
We will ship out packages as soon as possible. Since we are so small and stay so busy, we try to use most of our time to design and create new products for you. Please allow a few days to process your order and we will be sure to get it out on the next available shipping date.

All items will be shipped US Priority Mail Flat Rate with Delivery Confirmation to anywhere in the United States, Canada, Mexico, and to all other countries. INTERNATIONAL SHIPPING NOW AVAILABLE. ALL domestic and international charges will be based on items that can fit in the Flat Rate Envelope up to the size of Large Flat Rate Box. Charges given are from USPS Brochure information. Any other types of shipping will have to be calculated on an individual basis. If you wish to pay for insurance, please let us know and we will be glad to make the necessary adjustment to your shipping charge.

If you are an international buyer, you may feel free to email us at tlmcreations [!at] charter.net to see if we can make arrangements to ship to you depending upon your location. Thank you for your cooperation.

TRACKING YOUR ORDER

When we ship your order to you, we will notify you that your order has been shipped. We will email you that it is on its way. Since we use delivery confirmation, we will know when you have received your package. If you want any other form of tracking service, please let us know when placing your order. If you have any questions about your order, please feel free to email us at tlmcreations [!at] charter.net
Additional policies and FAQs
The two of us, Toni and Lindy, look forward to hearing from you with any questions or suggestions you might have. Remember.... we are a young Etsy shop and are learning as we go. Thanks again for your patience.