TootyCo's Shop Policies
Thank you for supporting handmade goods & TootyCo! I appreciate you!
I accept payments through PayPal. If you don't have a PayPal account, you can still use their service and make a payment with Visa, MasterCard, American Express & Discover.
Please note that payment must be received before any work is started.
Items in stock will be shipped out within 24-48 hours of payment being received.
Primary shipping method:
Most items are shipped using USPS First Class Mail or Priority Mail with delivery confirmation to U.S. customers. Please allow a standard 7-14 days for shipment to arrive.
If you would like to add insurance or choose a faster form of shipping to your order, please contact me, and I would be happy to do this for you.
**HOLIDAY SHIPPING DATES*
With the holidays fast approaching, please be sure to place your order with ample time. Here is a link to USPS Holiday Shipping Dates: https://www.usps.com/shippingdates/welcome.htm
Please order with ample time if needed by a specific date. Custom orders will be completed and shipped out within 2 weeks of payment being received.
For international orders:
Items are shipped USPS First Class International to keep shipping costs low. No tracking number is available. All taxes, customs, duties and fees charged for international orders are the responsibility of the buyer.
Please message me with any shipping questions.
Refunds and Exchanges
I stand by my product and want you to love your purchase.
Returns on non-damaged items will only be accepted if you contact me within 48 hours of receiving the item so that we can work together on a solution.
You will be responsible for paying the return shipping costs. Only the cost of the item will be refunded once item is received. Thank you.
Please message me with any concerns.
Additional Policies and FAQs
Please allow approximately 2 weeks after payment has cleared to get your custom order made and in the mail. I will do my best to complete your order sooner.
**I love positive feedback, but I love happy customers even more! If you have questions or problems with your order, PLEASE contact me before leaving feedback. I'm a nice person :)**
Thank you for shopping with TootyCo on Etsy!
Last Updated November 23, 2012