Announcement
Welcome to Top Knot Chicago! Thank you so much for supporting small businesses! If you have any questions at all, please contact me and I'd be more than happy to answer!
Items
All Items
Reviews
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vgraveline on Feb 10, 2023
5 out of 5 starsThe elastics look just like the picture. They shipped out quickly and I can not wait to put them in the goody bags at my sister's bachelorette party next month.
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Diana on Apr 29, 2023
5 out of 5 starsThese are the colors I was missing. Because I wear black and greys a lot.
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Kassi on Apr 16, 2023
5 out of 5 starsAshley was absolutely AMAZING to work with! She got our order to us extremely last minute and was so helpful through the entire process!
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chicograduate on Mar 28, 2023
5 out of 5 starsI have worked with Ashley a few times on custom orders. She always goes above and beyond, gives excellent customer service and puts out a fabulous product!
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About TopKnotChicago
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Each Knot is hand tied to perfection! -
Our hair ties wrap 3 times around most ponytails. They are gentle on your hair yet have a strong, secure hold. -
We love to see the color combinations our customers put together! -
My Family, the motivation and inspiration behind Top Knot Chicago -
Our best selling print and bachelorette favors in progress.
Top Knot Chicago
Shop members
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Ashley Barrientez
Owner, Creator
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Sebby
Assistant
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Angel
Production Supervisor, Chief Office Mess Maker
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase
More information
Frequently asked questions
Delivery Dates
Please note that I cannot guarantee the date you will receive your order, I can only guarantee the date I will ship out your order. Delivery date will depend on the shipping method you choose. These estimates are for delivery in the US only.
First class mail is estimated to arrive 2-5 business days after shipment depending on your location.
Priority mail is estimated to arrive in 1-3 business days.
Priority Mail Express (only service that is guaranteed) is estimated to arrive in 1 business day.
There can always be delays with the post office, please remember that once I drop the packages off with USPS I have no control over their movement. If you have any problems with your shipment I will do my best to help.
Shipping Addresses
Please double check your shipping address prior to ordering. We ship to the address as entered with your order; we are not responsible if it is shipped to an incorrect or old address. If any additional shipping costs are needed because of an incorrect address entered at checkout, it will be the responsibility of the buyer. No refunds will be given on orders returned to us due to an incorrect address.
If your shipping address is entered incorrectly after checkout, please contact us as soon as possible via Etsy conversations to let me know the correct address for shipping.
Custom and personalized orders
When purchasing a customized listing, please make sure to include the personalized information in the notes section of your order or in an Etsy convo.
If I have a question about your personalization or you have forgotten to leave your color choices/personalization, I will reach out to you via Etsy convo. If you do not respond within the standard processing time, I will delay your ship by date to allow more time for you to respond. If I receive no response after the extended time, your order may be cancelled and refunded.
Please keep an eye on your Etsy conversations when purchasing a personalized order. If I have any questions I will reach out to you via these convos. Thank you!