TotallyCherished

Sterling Silver Jewellery Handmade with Love & Care

Cove, United Kingdom · 172 Sales

TotallyCherished

Sterling Silver Jewellery Handmade with Love & Care

Cove, United Kingdom 172 Sales On Etsy since 2012

5 out of 5 stars
(22)
Shop owner

Michelle

Contact

TotallyCherished is taking a short break

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Note from shop owner Hello!
My shop is currently closed. I will still be picking up emails so please feel free to send me a message if you have any questions.
Very best wishes, Michelle x

Note from shop owner

Last updated on Nov 29, 2015

Hello!
My shop is currently closed. I will still be picking up emails so please feel free to send me a message if you have any questions.
Very best wishes, Michelle x

Michelle

Contact shop owner

Michelle

About

Sterling Silver and Gold Jewellery Handmade by a UK Military Wife

I set up Totally Cherished in 2012 after marrying my husband, an RAF pilot in the Royal Air Force. We got posted to remote part of North Wales, which, inevitably meant I had to leave my PR job, based near London.

Once we had settled in Wales, I quickly became bored of not being able to pursue my career and decided I needed to start something new, that I could take with me wherever we moved. It was a great opportunity to embark on my dream of starting my own business an I was eager to learn a new skillI, so I signed up to a silver-smithing course. I loved it immediately and proceeded to go on a further course to advance my skills.

Since starting my Etsy shop in 2011 I've had some wonderful feedback and have continued to create new designs in sterling silver and gold. We've now moved back to the South of England so I have been lucky enough to continue my career in PR, whilst still maintaining Totally Cherished. To this day, I still personally handmake all of my jewellery in my workshop and am always coming up with new creations.

Starting Totally Cherished was one of the best decisions I ever made and I look forward to see what the future holds :) xx

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Shop members
  • Michelle Smithson

    Owner, Maker, Designer, Curator

    As well as working in PR and marketing, I decided to follow my dream and set up my own business. As a military wife, I wanted to learn a new skill that I could always use, wherever we moved. The result is Totally Cherished.

Shop policies

Last updated on August 23, 2015
I believe that a heartfelt gift should last a lifetime. That's why each piece of my sterling silver jewellery is carefully handmade with love and care, in my small workshop, in Hampshire, England. My philosophy is to create beautiful, ever-lasting gifts.

Whether you’re treating yourself, or sending a gift, you can guarantee that it will be something that is totally cherished...forever.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
I accept Paypal for all payments
Shipping
All of my items with a value of £35 or more include a fully tracked and insured service* (UK Special Delivery or International Tracked and Signed). As soon as your jewellery has been dispatched, you will receive a tracking code so that you can track the progress and status of your item.

All items with a value under £35 are sent either Royal Mail 1st class delivery (for UK) or Royal Mail Airmail (everywhere else). Neither of these options include tracking. However, if you'd like a tracked and insured service then please select the relevant upgraded shipping option when you add the item to your cart.

*Custom and tailored orders that are requoted at a cost of £35 or more, but had an original value of under £35, do not include a tracked and insured service. This can be added on at checkout.

Shipping times vary for each country and for more remote areas overseas, can take 5-6 weeks when using standard Airmail. An upgraded service can be quoted and arranged if you need items quickly.

In the unlikely event that an item is lost in the post, I will always offer an immediate replacement item to any buyers that a tracked and insured service. Otherwise I will be happy to investigate any 'non-delivered' items after 25 working days.

Because I ship across the globe, I currently advise all my buyers that they are responsible for any duties and customs charges that may be incurred.
Refunds and Exchanges
I am certain that your jewellery will be something that is totally cherished for life. However, if you have any problems, then let me know within 7 days of receipt and I will be happy to exchange your item, or arrange a refund,

I will of course refund all postage costs in the unlikely event that the item is faulty.

Personalised items and earrings can only be exchanged or refunded if the item is damaged or faulty.
Additional policies and FAQs
Packaging
I take as much pride in my packaging as I do my jewellery. All of my sterling silver items are sent in silver jewellery boxes, which keeps it safe and ensures that it's ready to give as a gift.

Custom Orders
I am always happy to take custom orders, or tweak any of my jewellery designs so that it is totally perfect for you. Email me for details.

Dispatch
Most of my jewellery is made-to-order, so dispatch can take a maximum of 14 days, unless I have specified holiday dates in my shop announcement. However, it is often much sooner than this and I normally have pieces available to ship immediately, so you are likely to get your item sooner.

If you need a piece of jewellery to be sent immediately, then please drop me an email and I will be happy to help.

Hallmarking
All of my jewellery is made from high quality sterling silver. Some items also use small amounts of fine silver.

In accordance with The Hallmarking Act 1973, if the total sterling silver weight within a piece of jewellery is below 7.78g there is no requirement it to be hallmarked by an Assay Office. Therefore, any of items that contain under 7.78g of sterling silver will not be hallmarked unless requested. This enables you to buy sterling silver jewellery at the best possible price and means that you don't have to pay for hallmarking that is not required.

Any items that contain 7.78g or more of sterling silver will be hallmarked by Sheffield Assay Office and this cost is already included in the total cost of your jewellery. These items are dispatched within 14-21 working days.

I am fully registered with the Sheffield Assay Office and have my own 'makers mark'. If you would like to have items containing less than 7.78g of sterling silver hallmarked, then please contact me before purchase and I will make the neccessary arrangements for an additional charge of £15 per item. Please also bare in mind that due to the hallmarking procedure dispatch times can be anything from 14-21 working days.

I'm here to help
I believe in excellent customer service. If you have any questions, need something extra or just want to say hello, then I'd love to hear from you.
You can contact me on:
By email: michelle [!at] totallycherished.com
I'm even happy to chat on Skype if you'd like to speak face-to-face. Just drop me an email and I'll set up a call.

I promise to always try and get back to you on the same day that you've contacted me.

© 2015 Totally Cherished. All rights reserved.