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Sasha Freeman

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Sasha Freeman

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Shop policies

Last updated on August 3, 2012
Please take a moment to peruse my shop policies!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
I want you to love your purchase from me!!
If you are not happy for any reason please contact me right away and I will work something out with you.
Payment
I happily accept PayPal.
If you would like to pay with an international money order, that is OK by me. I will ship your item upon receipt of your money order.
Canadian buyers can pay with a personal cheque. I will ship once your cheque has cleared the bank.
Shipping
If you need your item shipped immediately please send me a convo or an email:
trackandfielddesigns [!at] hotmail.com

Please allow 5 to 7 business days to ship - it's generally less, but I simply cannot make daily trips to the post office as it is too time consuming seeing that this is a one woman operation.
Please allow up to three weeks for me to complete custom orders.
I always ship via airmail. It is *usually* very quick, but items can get held at Customs and I am afraid that I have no control over that. I am sorry but packages going outside of Canada cannot be tracked unless you pay for Expedited shipping which is generally about $25 and takes about 3 business days.

If you have special requests (i.e., gift wrapping) please send me a convo.

Estimated shipping times:
Within Canada - 3-4 business days
To the US - 4 to 7 business days
To Europe and most other international destinations - 7 to 14 business days

IMPORTANT NOTICE ON LOST PACKAGES:
I cannot be held responsible for packages which are lost or stolen. If you would like to pay for insurance & tracking please convo me and I will look into your shipping options and we can discuss them.
Additional policies and FAQs
My items are all available for wholesale. Please convo me for pricing and policies or a product catalog. I cannot do the consignment thing at this time (sorry!).