1. Shipping Policy (DDP Duty-Free Guaranteed)
DDP Delivered Duty Paid Shipping – NO BUYER TARIFF/TAX FEES
We provide 100% DDP (Delivered Duty Paid) shipping for all domestic and international orders, including US shipments in compliance with Etsy’s latest seller regulations. As the seller, we pre-pay and cover all import duties, customs tariffs, taxes, and clearance fees for every order. Buyers will never receive unexpected customs charges, tariff fees, or additional delivery fees upon receiving your package.
All customs declarations and shipping documentation are fully handled by our team and authorized DDP shipping carriers to ensure smooth, duty-free delivery. There are zero hidden fees for customers.
2. Personalization & Custom Order Rule
All items in our shop are made-to-order personalized leather goods. Each product is uniquely customized according to the text, font, pattern, or design requested by the buyer at checkout.
Key Personalization Rules:
- Buyers are fully responsible for double-checking all personalized information (names, dates, initials, text content, spelling, font choices) before submitting orders.
- We will strictly follow the exact customization details provided at checkout. No modifications, edits, or design changes can be made once production begins.
- Minor handmade and engraving differences, slight leather texture variations, and natural leather grain differences are normal for handmade leather products and do not qualify as defective items.
- We reserve the right to reject inappropriate, offensive, copyrighted, or trademarked personalized content to comply with platform rules and public order.
3. Lost or Stolen Packages
All orders are shipped with tracking numbers. If a package is marked delivered but not received, buyers must contact us within 7 days. We will assist with courier investigation. For confirmed lost packages during transit, we offer free reshipment or full refund.
4. Privacy Policy
We only collect customer order information (name, address, personalized content, contact info) for order fulfillment and shipping purposes. We will never sell, share, or disclose your personal information to third parties for commercial use. All customer data is protected in compliance with Etsy privacy regulations.
5. Communication Policy
We reply to all customer messages within 24 business hours. For custom order inquiries, personalization confirmations, or after-sales support, please contact us via Etsy message center only.
Final Note: By placing an order in our shop, you agree to all the above shop policies.