Your purchase is worry free. If, at any time, for any reason, you are not completely satisfied, please return the item(s) for a full refund. We do request that you contact us for instructions prior to returning any item. Should your parcel not arrive within a reasonable amount of time, please contact us.

We accept payment through Direct Checkout which ensures safety in all transactions.

For security, please ensure that your Etsy shipping address is correct.

Orders are shipped as soon as possible, always within the next business day. If, for any reason, we cannot ship your order the next day, you will be promptly advised of the problem. The exception to this rule is orders which include personalized ornaments. These orders are shipped in approximately ten days. Within Canada, we ship Canada Post Expedited. Orders to the USA are shipped either "Small Packet - Air" or "Tracked Packet - USA". Other locations are shipped by Small Packet - Air.

SHIPPING (Canada and USA) Sadly, it is expensive for us to ship one ornament. Happily, it is the same price or only a little more to ship more than one ornament. Within Canada and the USA, we have a flat charge of only $10.00 Canadian per shipping address, regardless of the number of Christmas ornaments ordered.

SHIPPING (other than Canada and USA) Our shipping rate to international locations for one ornament is $10.00 Canadian. Unfortunately our cost of shipping increases substantially with the addition of every ornament. Our shipping charge internationally is, therefore, $10.00 per ornament. Should you be charged $2.00 or more above our actual shipping cost, we will refund the difference plus $1.00. If you wish a shipping quote prior to ordering, please convo us.

LOCAL DUTIES AND TAXES. Please be aware that, depending on your location, your purchase may be subject to VAT, import duties and/or local taxes. Please check regulations for your area as the purchaser is responsible for these charges. (USA - there is no duty for orders purchased from us totalling (merchandise, shipping and insurance) less than $800.)


CHRISTMAS DEADLINES

While we have no control over post office delivery, our experience has been excellent.

USA. The last recommended date for Small Packet - Air (our standard shipping) is December 10th. We are located on the west coast of Canada and parcels to western or central USA, especially northern states generally take less time to arrive. We can also offer upgraded shipping if required. Please convo us for prices and delivery estimates if you wish to consider upgrading.

CANADA. Our standard shipping is by Expedited parcel. Delivery times vary greatly depending on your location. We are located on the west coast. Please feel free to contact us for delivery times and prices for upgraded shipping if required.

ALL OTHER LOCATIONS. The last recommended date for Small Packet - Air (our standard shipping) to Europe, Asia, Australia, New Zealand, Caribbean and the Middle East is December 10th. The last recommended date for Central and South America and Africa is December 3rd. Please contact us if you wish to have a price quote for upgraded shipping.

Tree Treasures focuses on bringing you excellence in customer service while providing you with quality Christmas ornaments at reasonable prices. We are a family business and we appreciate the importance of prompt, courteous and personal service.

All our products are hand carved and/or hand painted in our workshop located in Courtenay, British Columbia. Therefore, no two items are exactly the same and ornaments may vary slightly from the photos shown on our website. All items shown are in stock.

Please feel free to contact us at any time with any questions, comments or concerns.

This Privacy Policy describes how and when Treetreasurescanada collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices

To fulfil your order, you provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (personalization instructions, for example), if you contact us directly.

We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties, such as delivery companies, to perform functions and provide services to our shop. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We must keep your data for 7 years.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we am required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Margaret Maringgele, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hmmarin [!at] telus.net. Alternately, you may mail me at:
Margaret Maringgele, 315 Herondale Road, Courtenay, British Columbia, Canada, V9N 9R8