TrinityCrossing's Shop Policies
Thanks for stopping by! Please take a quick moment to read through my store's policies and don't hesitate to ask questions on anything you're unclear on or don't see answered here.
I do my absolute best to accurately portray the color and size of all my items in all pictures and descriptions, but please be aware that colors may vary depending on your computer screen. If you have any doubts or questions, please contact me ahead of time and I will be more than happy to try and give a more thorough description.
Unless otherwise noted, all items listed are Ready to Ship (RTS) within 2-3 business days of placing your order. Any items marked Made to Order (MTO) will be made as the item is purchased and shipped out within 2-3 business days once it is completed. Custom orders vary and an agreed upon timeframe will always be discussed prior in e-mails, conversations, etc.
Current accepted forms of payment are:
- Credit/debit card
- Direct Checkout
~Please note Direct Checkout also allows the use of gift cards at Trinity Crossing as well.~
How-To for PayPal:
Shipping costs are provided at the bottom of each listing.
HOW IT'S SHIPPED:
Most items are shipped First Class mail within 2-3 business days once payment has cleared and will include a tracking number for your convenience. NOTE: As of January 2014 the following countries have tracking/delivery confirmation: Canada, Australia, Belgium, Brazil, Croatia, Denmark, France, Germany, Great Britain and Northern Ireland, Israel, Netherlands, New Zealand, Spain, Switzerland, Estonia, Finland, Gibraltar, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Portugal and Singapore
For heavier items (such as coasters) I ship Priority to keep shipping costs low. This automatically includes tracking and insurance.
If a package is returned because the address provided to Etsy was not correct, I am not responsible for re-shipping. I will contact you for the correct address, and you will be responsible for repaying shipping before the package is sent out again.
THE DELIVERY TIMES QUOTED ARE ESTIMATES and are beyond my control once the package has entered the postal system.
Overnight orders are available as well. Next day delivery prices are shipped Express Mail and priced as follows:
All other countries: 38.00
Please contact me prior to purchase if you know you'll be needing your item(s) shipped overnight.
Import duties, taxes, and charges are not included in the item price or postage. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying as they will not be covered or reimbursed. I will not lie about the value of the item on the customs form nor refund any portion of your purchase to help pay customs fees. It is ILLEGAL.
I can not guarantee delivery dates. The delivery times set by USPS are guidelines and not guarantees.
All boxes are handpacked to insure maximum care during shipment. Also, in the attempt to recycle, I also stuff my packages with CLEAN, plastic bags. (Such as the ones you'd find from Walmart Food Lion, etc.)
Refunds and Exchanges
DAMAGED ITEM/INCORRECT COLOR, ETC:
I will gladly refund or replace an item that has been damaged or is incorrect. Please be prepared to provide at least 2-3 pictures of the damaged item. A refund of the purchase price (including shipping) will be given only after I receive the items back. Shipping to return the item(s) will also be refunded.
Lost items will be handled on a case by case basis. All of my orders are shipped with Tracking (Delivery Confirmation) so in the case of a lost package, I will first attempt to locate it through USPS before issuing a refund or sending a replacement.
If once you receive your item(s), they are not as expected, I will gladly refund the purchase price of the product once I have received it back. Return shipping charges will not be refunded.
Due to the nature of custom orders, refunds or exchanges will not be accepted for these purchases.
Additional Policies and FAQs
I LOVE custom orders - most of my sales come from these! Everything listed in my shop is available for a custom order. Send me a message and let me know what I can make for you.
Additional charges may apply depending on what is requested. All details will be worked out prior to any work being started however. Also, before any work is begun, an agreed upon price and timeframe will be arranged as well.
I am open to trades, depending on what is being traded. Message me and let's talk!
All images in my shop are mine and taken by me personally. I do not mind if they are shared or used for blog posts, features etc. but I do ask that you ask me first and provide a link directly back to my shop as well.
Contact me here:
EMAIL: trinitycrossinggifts [!at] yahoo.com
Last Updated March 5, 2014