TrinketsNWhatnots' Shop Policies
Hello and Welcome to Trinkets N Whatnots!!
I believe that women should pamper themselves with unique and special items like none other. We are all unique and we need items that are just as unique as us so I make one-of-a-kind, handmade jewelry.
I use wire wrapping techniques for my jewelry so you will not find glue on my products. This makes the jewelry much more durable and 100% unique since each wrap is different!
I am open to suggestions, feedback, questions and custom orders. I want to serve everyone as best as I can so please do not hesitate to contact me.
Thanks for looking.
SMOKE FREE, Pet Friendly Environment :)
I accept paypal (the preferred method since this allows the buyer to receive his or her merchandise quickly), or personal checks and money orders. Money orders need to be by USPS please.
I can also accept credit cards via Etsy Direct Checkout.
If paying by personal check or money order the item will not be mailed until the payment is received. Payment is expected within 3 days. Please e-mail or convo me if there will be a delay or if you are paying via check or money order so that I will not cancel the sale.
I expect buyers to make payment within 3 days of ordering, OR if paying by personal check or money order I need to hear from the buyer within 3 days of the order. The buyer should notify me letting me know that payment is on the way.
If I do not hear from the buyer within 3 days the item will be placed back up for sale. If paying by personal check or money order it is preferable to have a tracking #. If I do not have a tracking number to ensure that payment is on its way, and I don't receive the payment within one week then the order will be cancelled and the item will be placed back up for sale.
I ship within 2 - 3 business days (depending if I need to re-size a ring) the only way a customer can cancel the order is if he or she notifies me prior to mailing the order. If the order is cancelled after that then the customer will be expected to mail item back in original package with a tracking # immediately. No refunds are made until the intact, original package is received. See refunds and exchange policies below.
I ship via USPS 1st class mail but I am more than willing to ship priority or express if needed, just convo me so we can work out the price. I will ship usually the next business day but within 3 business days.
I do ship international!! ALL INTERNATIONAL buyers: All import fees, taxes or VAT are the responsibility of the buyer, if you are unsure of what these are please check.
The merchandise is placed into either a jewelry decorative pouch, or box...then placed into a bubble wrap envelope. So all items are well padded to help protect against damage through the mail.
Please contact me within ONE week of receiving your package if there was damage so that we can work it out.
Refunds and Exchanges
I stand by my work, and work hard to provide strong, beautiful, unique jewelry. In the small chance that something does have a defect I will want the item mailed back to me WITH tracking information, for me to attempt to adjust, fix or replace the item.
Refunds will be given on a case by case basis. PLEASE CONTACT ME FIRST BEFORE RETURNING AN ITEM.
Returns due to an error on my end, such as a product defect, I will cover the cost of return shipping. If the buyer is cancelling the order for other reasons, such as they have changed their mind the return shipping cost is the responsibility of the buyer.
If a package arrives damaged the buyer needs to contact the United States Postal Service (USPS) along with me. I will work on sending out a replacement or refunding should this happen. I ask for your help in contacting USPS so that I can file the claim and have it processed quicker.
CUSTOM ORDERS CAN NOT BE RETURNED.
Additional Policies and FAQs
You have 75 days from the date of your order to report any problems.
I will offer shipping discounts, Please inquire about multiple purchase benefits.
Alchemy and custom orders are welcomed. I LOVE to be creative, so custom orders are very stimulating and fun for me. Please feel free to inquire about specific items you would want made. Usually I need a week to complete custom orders or even less. Sometimes I may need up to 2 weeks if I need to order special beads for the project. If I need to order beads, and findings then I will let you know the specific time frame. I stay in constant contact, presenting pictures each step of the process to ensure that you will be happy with the final product.
I am open to wholesale and consignment options. Any questions or opportunities please just convo me. Wholesale is typically 50% off of my prices, but not all of my pieces are available wholesale.
SMOKE FREE ENVIRONMENT, Pet Friendly.
Again thanks for looking and I hope you are 100% satisfied.
Last Updated June 13, 2013