TrulyWoollyKnits' Shop Policies
Welcome! I love to create new things. It's amazing what will come of one strand of yarn. I learned to knit when I was young. Somewhere in there, I taught myself to crochet. I have given my family all the knitted/crocheted items they can take, so my store was born!
I take PayPal, Money Orders, and credit cards directly through Etsy. I will ship items within 48 hours of receipt of payment. If paying by money order please convo me when you mail it. If no payment or contact has been received within 3 days the order will be cancelled and the items relisted. If this is a trade, please use "other" as payment option. Washington residents will be charged 9% sales tax. Any overage will be refunded.
I will use USPS with delivery confirmation on US orders only. If you need something quickly, please convo me and we can come up with an agreeable shipping price. APO/FPO addresses receive free shipping. If you make multiple purchases I will refund all differences, so you will never pay more than it actually costs!
Refunds and Exchanges
I cannot take back items due to incorrect washing. Unless stated, none of my items should be machine washed or dried! Or drycleaned!
If the item you receive is not satisfactory, please convo me. I cannot guarantee color, due to monitors and digital cameras being different. I will accept returns up to one week after receipt of item, unless it is damaged by the customer. I will exchange, refund or we can agree on a custom item. Customer pays for return shipping.
Additional Policies and FAQs
Please convo me for custom orders. Please allow sufficient time to make the item. A picture of the completed item with measurements will be emailed to the customer. Payment will be required at that time, then the items is subject to the same return rules as above. Otherwise, the item will be listed in the store for general sale.
Last Updated October 2, 2012