Tumai

It is very important to me that you are pleased with your purchase.
If you are unhappy with your purchase for any reason please Contact me and we will find a solution.

I accept returns within 30 days for undamaged items. Please contact me before sending the item back and let me know the reason for the return.

Refund will not take place until after receiving returned items. Shipping fees are not refundable.

Hello there,

I accept PayPal only

You can pay with PayPal even if you are not a registered PayPal user. Once you checked out on Etsy, and submitted your order, click the "Pay now" button. On the bottom of the PayPal page you will see the option to pay with a credit card without having to register.

Please make sure that your Paypal address match and is correct.
Orders are processed once payments have cleared.

The item will be shipped to the address listed on your Etsy profile (and not your PayPal address) unless you instruct me differently in a convo or in your "Notes to Seller".

Please fill in your order a FULL ZIP CODE.
This will get all of your packages faster to you as the package is sorted faster.

Are you new to Etsy? click the link below for help with how to buy an Item:
http://www.etsy.com/help/article/339

Do you require assistance with your check out? Please click here for info;
http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/

my items listed are ready to ship!

Every item is beautifully gift-wrapped so it's ready to be given as a present

Please allow up to 3 working days from payment to send the product from Israel.

'Book shelf' shipping is done via International Registered Airmail + tracking number.

In cases where package is kept at the customer's local post office, it is the customer's responsibility to collect the item. No refunds shall be issued for non-collected items.

Customers are responsible for all customs and duties.

Please Note:
Once shipped from Israel, it can take up to 3-4 weeks (business days) for reception for international orders, but it's usually much quicker!

If you need your order ASAP - please contact me prior to purchase and I will send you a quote for express shipment.

Unfortunately, delays in the postal service and during holidays are out of my control and thus I cannot be responsible for them.

I can ship gifts to other addresses, please just let me know during checkout.
Refunds and Exchanges

TUMAI STUDIO have special discount for buying wholesale -
for details please contact me.