Your satisfaction is GUARANTEED. We are VERY CONFIDENT that you will LOVE your purchase from Turkish Linen & Towels.

If you are NOT HAPPY with your purchase, we'll offer you an exchange or full refund. With any return or exchange, you’ll be responsible for covering your own shipping expenses. If it is our fault, we will gladly cover all shipping charges. Item(s) must be returned in original condition (unused) within 30 days of receipt of your order. Receipt day is considered the day your orders shows as "Delivered" on tracking information.

If you have any concerns about your order, please contact us at your earliest convenience, prior to leaving feedback and we will follow up with you.

Payment is through Etsy Direct Checkout or PayPal.

Tax is applied to orders shipped to Georgia.

We ship VERY FAST! All orders ship from USA the same or in 1 business day.

Most orders are shipped with USPS Priority (if package is more than 16 ounces or 1 pound) or First Class Mail (16 ounces or less) services. Expected delivery for orders in USA is in 1 to 3 business days depending on state after the purchase date. USPS delivers Priority Mail packages in 1 to 3 business days & First Class Mails in 2 to 5 business days.

Overnight shipping is also possible with extra carrier fee, if requested.

Some orders may be shipped via FedEx or UPS due to its size and weight. Delivery is usually 2 or 3 business days after the purchase date if your order is shipped with FedEx or UPS.

Orders outside the USA are shipped with USPS First Class International or USPS International Priority Mail depending on package weight.

We ship orders on Saturdays as well if your order is received by 1:00 PM CST.

Be assured, we do our BEST to ship your order AS FAST AS POSSIBLE.

Reduced shipping is automatically calculated when purchasing more than one item.

Your order will ship to the address you enter during checkout, unless otherwise noted.

Items are nicely presented and well packaged to avoid damage in transit. Special care is taken with every order!

In some cases, you may receive your order in multiple packages (shipments).

CHRISTMAS TIME: Due to high volume of packages, USPS, FedEx or UPS may have delays. Be assured, we take your orders to the post office as early as we can to have your order delivered as early as possible.

IMPORTANT NOTES: If items are delivered but not claimed by the buyer and delivered back to us, we can ship it back as long as the shipping fee is paid by the buyer. If a refund is asked for an item that was shipped but not claimed and returned back to us, refund will be given for the original item price minus the shipping fee it was paid for if it is within 30 days of the purchase date.

If your order's tracking shows as "Delivered" to the address you gave us and you actually did not receive it, carrier insurance (USPS, UPS, FedEx) will NOT accept claims for a refund even if your order is insured with a carrier or not. Please do your own investigation with the post office who delivered your package or any other avenue that can help find your mail. Please use the tracking # available from the carrier because we are NOT responsible for packages that is verified as delivered but it is claimed as not received by buyer.

If the tracking # shows that your package is not delivered after 3 or 4 business days of your purchase date for orders that shipped with USPS Priority Mail service, there is a possibility your package may be delayed a day or two. This is also valid for orders shipped with USPS First Class Mail service which may take up to 5 business days to be delivered.

SIGNATURE CONFIRMATION -- You can request Signature Confirmation with your order to sign it when you receive it for a fee of $ 2.35. This is only applicable to USPS Priority Mail service.

INTERNATIONAL SHIPPING -- Please note that any applicable custom charges or fees associated with shipping are the responsibility of the buyer if there are any. Please contact your local customs organization for more information.

If your purchase is a gift, special packaging (gift wrap) and a hand written note can be included at no extra cost. Please use the note section at the checkout to inform us of the occasion, shipping address, and personal message to be included in the package.

If you are interested in wholesale, just a send a message with specific requirements such as items with links from Etsy, total quantities for each item and your shipping zip code to determine the shipping cost. Wholesale prices will be given if these specific information is provided.

ALL IMAGES & TEXTS ARE PROPERTY OF TURKISH LINEN & TOWELS CANNOT BE COPIED AND USED ELSEWHERE. PLEASE DO NOT STEAL OUR EFFORTS & TIME. ANY SHOP USING OUR IMAGES AND TEXTS WILL BE REPORTED TO ETSY.