Due to the nature of my products returns are accepted on a case to case basis. If there was indeed a mistake or problem with your order on my part( made the incorrect size, didn't use the colors you specified, ect), please don't hesitate to contact me asap and I'd be more than happy to accept returns or resolve any issue or refund your money to you via paypal:)

If a refund was agreed upon, Shipping costs will be non refundable

Unfortunately, returns can not be accepted if the error was not on my part i.e ordering the incorrect size,(my sizing chart can be found in each listing and below in additional information) selecting the wrong colors,ect.

Items must be returned in their original condition-which means smooshing them in any box and having them arrived in a crumpled ball of tulle won't work.

We accept payment through Paypal.

Paying by echeck will lengthen the ship date of your order. I do not begin production on orders paid for by echeck until the echeck clears and paypal and Etsy give me the "green" light on the payment. Echecks generally take 3-5 business days to clear so if you can not wait for payment to clear for production and shipment, please select a different method of payment.

All orders ship via USPS either First Class or Priority depending on the size of your order. All Tutus are shipped Priority

USPS First Class Mail 3-5 days
USPS Priority Mail 2-3 days
USPS Express Mail Next Day delivery in most US locations (upon request only)

If you need Rush Shipping or Next Day, please contact me before placing your order. I may have to set up a listing for the additional shipping fee.

If you need your order by a certain day be sure to let me know BEFORE you place your order so that I can make sure I am able to get it to you on time.

I currently DO NOT ship Internationally due to long shipping time and lack of ability to track packages once shipped.

**Current turnaround time is between 1-4 BUSINESS days, not including shipping times

**Customs Orders: Please allow 3-5 business days for all Custom Orders.

***All orders ship to address included with purchase on your
PAYPAL account!***

It is the responsibility of the customer to provide an accurate address. If a package is deemed "Undeliverable" and returned due to an inaccurate address, it is the responsibility of the customer to provide additional shipping charges.

We advise our customers never to leave a young child unattended while using our products. Some of our products may contain small parts that could potentially become a choking hazard. By placing an order you agree that Tutu Bowtique accepts no liability for use, misuse or lack of supervision while using our products.

All pieces are created by hand (in a smoke-free home), therefore no two items are identical.