Rachel Hiatt on Oct 23, 2016
Tara Dolgan on Oct 23, 2016
tannisbetz on Oct 20, 2016
The tutu was rush delivered for Halloween, and the quality was great. It was missing a detail, but the shop owners were wonderful in offering me a solution. Wonderful purchase!
How we started
We started out with our children's line of tutus. Etsy.com/shop/TutusCurlsAndPearls
After getting so many custom orders for adult size tutus we decided that opening an adult shop was a good idea. And clearly it was! After being open for about two years I recruited my dear friend Rachel Tague to create the beautiful hair accessories you see in our shops!
We LOVE what we do! Creating beautiful works of art that our customers can wear is such a blast! Our pieces are not for the timid or shy! You will turn heads and stand out of the crowd in one of our hand made, one of a kind pieces.
All our tutus are sewn. We take pride in our quality craftsman ship. Nothing is rushed. Every piece is made with love and care.
Around the web
Owner, Tutu/Dress Designer And Maker, Customer Service
I've been sewing since I was 12 years old. I was taught by my grandmother. I love creating one of a kind looks and pushing my designs to the limit! When I'm not sewing or designing I enjoy time with my family.
Co Owner, Accessories Designer, Customer Service
My name is Rachel, I am a wife, mother and crafter. I love to create one of a kind pieces. I take such joy knowing someone special will be on the receiving end of my creative journey.
We put our best work into all that we create. Everything that can be sewn or stitched is. We do not believe in knotting and tying. We only use a glue gun for embellishments that cannot be sewn. Please know that all hand sewn items should be handled with care and we recommend hand washing only.
Accepted payment methods
- Accepts Etsy gift cards
Payment in full before custom orders will be started
However we do NOT guarantee delivery dates. We only guarantee ship out dates. Once an item/items have been shipped you will need to address any shipping delays with the USPS. We will NOT issue refunds or accept returns due to orders that are delayed due to USPS service.
All orders will include a tracking Number for your reference.
Ready to ship items
* will ship within 1-3 business days
* Production time for custom or made to order items is 3 weeks which
does not including shipping time. UPGRADING SHIPPING DOES NOT RUSH THE PRODUCTION TIME
* If you need a custom order sooner we can Rush Production for an additional cost
( convo us for cost. Cost will be based on how rushed it needs to be)
Again we are not responsible for items lost or damaged by the USPS.
USPS Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777)
Refunds and Exchanges
PLEASE be sure of your purchase. Read listings in full and double check measurements.
~ We do however understand that shopping online and getting the right size is challenging
For this reason we accept EXCHANGES on our READY TO SHIP items ONLY
~ NO RETURN OR EXCHANGES ON COMPETED CUSTOM OR MADE TO ORDER ITEMS
~Exchanges will be given under these conditions only. Please read carefully.
1. Buyer notifies us within 24Hrs from the time their item/items have been delivered that they would like to exchange the item/items for shop credit or new item of equal value. If the dollar difference is less than $5 the difference will be refunded. Any dollar difference over $5 buyer will receive shop credit in the form of a coupon code.
2. Buyer explains reason for exchange, this is so we can better serve our customers in the future. we appreciate and respect all feedback.
3. Buyer ships the item/items no later than 42 business hours from date it was delivered.
4. Buyer will provided a conformation #/ tracking # to TutuHot when the item/items are shipped
5. item/items MUST be returned in the same condition the left TutuHot shop
6. No exchange will be given if ANY of the following listed below are found when the item/items are returned to us.
a. rips or tears to the fabric
b. the smell of any unpleasant odor is present such as: cigarette smoke, pet odor, body odor, etc.
c. TutuHot business card has been removed from the garments, Card MUST still be attached
~ Once TutuHot receives the items and ALL the return requirements are met the buyers new item will be shipped out with in 3 business days
~~~ PLEASE NOTE ~~ Buyer is responsible for ALL shipping and handling charges that accrue during the exchange
Additional Policies and FAQs
If your item has not shipped we may be able to cancel your order if we are notified in time. This time frame will very. We work hard to get our orders out quickly so your item could very well ship out with in 30 mins of the purchase time.
ALL SALE ITEMS ARE FINAL SALE
Additional policies and FAQs
PLEASE measure yourself and then compare with the garments measurements to determine if the item will fit.
~ Tutus ARE shear and some what see through, I recommend for modesty that you wear an under skirt, leggings or booty shorts,etc. under your tutu!
~ We DO NOT alter READY TO SHIP ITEMS.
POLICY ON CUSTOM/ MADE TO ORDER ITEMS
PRODUCTION DOES NOT START UNTIL PAYMENT IS RECEIVED
YOUR PAYMENT IS YOUR AGREEMENT TO MY SHOP POLICIES
~ There is a 24 hour grace period in which time the order can be canceled for a full refund. Should the buyer decide to cancel the order after 24 hours and the production process has begun the Buyer will be responsible for any materials and time that was spent making the product. This cost will be deducted from the refund amount.
~ After the product is finished there will be no refunds accepted on custom orders.
We welcome custom orders that are within the TutuHot design aesthetics. Meaning we can change the fabric of our handmade tops, change the colors of tulle, add flowers and or hand bead work to our items. If you see an item of ours that has sold we may be able to recreate something close to it.
We do not do custom sizing. We do not copy photos and work of other designers.