Tuuni's Shop Policies
Welcome to my little corner of Etsy.com!
In Tuuni's shop you can find handmade home decor items and accessories. I use recycled and vintage materials as much as I can, along with natural eco friendly materials like linen and wool.
Everything you see in my shop is designed and handmade by me in my home studio. All my creations are one-of-a-kind or limited editions.
You can read more about me and my work in this featured seller interview: http://www.etsy.com/featured_seller.php?featured_user_id=7803078
Tuuni on Facebook: http://www.facebook.com/tuunidesign
If you have any questions just convo me! http://www.etsy.com/convo_new.php?to_username=Tuuni
I accept Paypal and credit cards.
Payment is due upon checkout. If you need a few days to pay, contact me before purchase, please.
I also accept Euro(€) payments via regular bank transfer. Please choose "other" as payment method at checkout and I will send you the details. Items will be shipped when payment received.
EU CUSTOMERS PLEASE NOTE:
My business is registered for VAT (sales tax). Prices listed here do not include VAT. If your shipping address is in European Union, VAT 24% will be added to the item prices at checkout. Thank you.
The item(s) ships fron Finland, Europe via priority airmail. I try my best to ship orders within 3 business days from purchase. Usually sooner ;)
I ship items worldwide, it takes about 5-9 business days overseas and 3-5 days to Europe. However, there might be some delays due to seasonal rush or if the item gets held up in customs.
I ship all orders valued under 100€ via Priority Airmail without tracking number.
Please contact me if you wish to upgrade to registered mail and get tracking ID for your packet. Orders valued over 100€ are automatically shipped as registered mail with tracking number.
Postage on the packages is quoted in Euros (1 EUR = appx 1.3 USD).
Please note that the buyer is responsible for any additional fees that may be charged at customs.
Refunds and Exchanges
If you wish to return your product(s), please do so in an unused condition within 14 days (this is due to the Finnish law) and I will send your money back. Shipping fees will not be refunded.
Please contact me before possible return.
Additional Policies and FAQs
If you wish to order something special, I would be happy to help you.
It must be said though, it can take some time to find suitable colors, materials etc. I use reclaimed and vintage fabrics and therefore my supplies are limited.
Custom orders are charged upfront.
In case of multiple items or expensive materials I normally charge 50% upfront and rest when the item is ready to ship.
SUOMALAISET ASIAKKAAT / For Finnish customers:
Suomesta tilaavat voivat maksaa tuotteet tilisiirrolla. Valitse maksuvaihtoehdoksi "other" niin lähetän sinulle viestin jossa on tarvittavat tilitiedot. Laitan tuotteen postiin kun maksu näkyy tilillä. Voit myös noutaa tuotteen kotoani Vantaalta, tällöin palautan sinulle maksamasi postikulut takaisin.
Araliatie 2 A 2
Last Updated June 4, 2014