Twindividual's Shop Policies
Welcome to Twindividual Creations!
My name is Natalie, and along with my Twin Sister Lucy (who does all the art work you will see in our products) we design, make, create, wrap and package everything from our affectionately named Craft Room 'Bob' here in Essex!
All payments are to be made through PayPal within 3 days of purchase, if you have not paid after a day you will be sent a reminder! After the 3 days if a payment still hasn't been made I'm afraid your order will be cancelled, unless you have made contact to explain otherwise.
WE ARE BASED IN THE UK!!
Wherever possible I will attempt to ship all items within a few days of purchase, however I will always keep you informed as to when items have been sent or if I have been delayed for some reason.
All Items over £10.00 will be sent recorded delivery, no extra charge! To ensure the upmost safety!
Once the items have been sent I'm afraid it is out of my hands, however as far as I know these are the estimated shipping times for the UK, Europe and International:
--- Items within the UK will be posted first class and should take 1-3 days to arrive. Please bear in mind that they may take longer in some cases though.
--- Items posted within Europe should take around a week. They may only take a couple of days though or up to 2 weeks.
--- Other international shipping destinations will take 1-2 weeks. Maybe longer due to location or due to postal delays
Particularly in the USA and Canada there may be further delays due to Customs, which I cannot be responsible for, I will do all I can at this end to try and reduce the delay!
All Twindividual Products are lovingly wrapped in Tissue paper and then any further protection to ensure that they arrive with you in perfect condition. Some boxes and packaging may be recycled, in order to help the environment, however please let me know if you would like all new packaging!
Refunds and Exchanges
Refunds will be accepted as long as the product is in it's original condition and you let me know within 7 days of receipt. Once the item has been returned you will then receive a full refund of the purchase price, minus the shipping charges.
Additional Policies and FAQs
All our items here at Twindividual Creations come from a Smoke and Pet Free Home so will arrive to you all clean and lovely!
Last Updated January 16, 2012