Twindividual

Twindividual Creations

Colwyn Bay, United Kingdom · 384 Sales

Twindividual

Twindividual Creations

Colwyn Bay, United Kingdom 384 Sales On Etsy since 2011

5 out of 5 stars
(77)

Shop owner

Natalie

Contact

Announcement   GUARANTEED CHRISTMAS DELIVERY DEADLINE SATURDAY 10TH DECEMBER FOR ALL ORDERS!

Handcrafted and Custom Made Wedding Stationery, Cards and Gifts.
Special Things for Your Special Occasions!
Stay up to date with everything #twindividualised by signing up to my newsletter! http://eepurl.com/bBvnlz

Announcement

Last updated on Dec 7, 2016

GUARANTEED CHRISTMAS DELIVERY DEADLINE SATURDAY 10TH DECEMBER FOR ALL ORDERS!

Handcrafted and Custom Made Wedding Stationery, Cards and Gifts.
Special Things for Your Special Occasions!
Stay up to date with everything #twindividualised by signing up to my newsletter! http://eepurl.com/bBvnlz

Natalie

Contact shop owner

Natalie

Reviews

Average item review
5 out of 5 stars
(77)
elizabethgeoffroy1

elizabethgeoffroy1 on Jan 9, 2017

5 out of 5 stars

The mug I got is amazing!!

sandra

sandra on Dec 23, 2016

5 out of 5 stars

This is such a cute mug. The seller packages everything so lovely so her products are great for gifting. I also really love the quality and weight of her mugs. I highly recommend this shop. Happy Holidays!

sandra

sandra on Dec 23, 2016

5 out of 5 stars

I ordered 2 customized mugs and am so happy with how they turned out. The shop owner is also very pleasant to work with. I would highly recommend this shop.

View all 77 reviews

Updates

Pink Mugs are back in stock!

Tagged in this photo

WOMB BUDDIES Satin Coated Mug
$12.87
New possibility for a mug Base in the shop - silver shimmer! Would you be interested in having this as an option?

Tagged in this photo

About

I am a Twin...I love to create....I am still an individual....Twindividual ;)

Hello There!! I first started Twindividual Creations back in 2012 and was originally hoping to make cards and gifts aimed at Twins as, being a Twin myself I found there wasn’t really much out there. However then all of my friends started getting married and being the crafty one in the group I was asked to make their Wedding Stationery and as they say: the rest is history’ I was completely hooked on all things wedding! This year I have invested in some new equipment which is very exciting and allows me to expand my product range into all things personalised with mugs, clothing and many many more, which thrillingly means I can also bring back my original Gifts for Twins from Twins idea as well as some amazing gifts for Wedding Parties and Absolutely Everyone Else!

If you have any questions or queries please do not hesitate to get in touch!

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Shop members

  • Natalie

    Owner, Creator, Designer

Shop policies

Last updated on May 17, 2016
Welcome to Twindividual Creations!
Twindividual has now moved from Essex to North Wales and we are now expanding our range into personalised goods such as mugs and t-shirts, as well as Wedding Stationery and Greetings Cards.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
All payments are to be made within 3 days of purchase, if you have not paid after a day you will be sent a reminder! After the 3 days if a payment still hasn't been made I'm afraid your order will be cancelled, unless you have made contact to explain otherwise.
Shipping
WE ARE BASED IN THE UK!!

Wherever possible I will attempt to ship all items within a few days of purchase, however I will always keep you informed as to when items have been sent or if I have been delayed for some reason.

UK POSTAGE:
All UK orders are sent by Royal Mail 1st Class Signed For. They will usually arrive the day after your receive your dispatch notification and will require a signature on delivery.

If you would would like a guaranteed next day delivery (from dispatch) please select the Special Delivery Upgrade Option.

INTERNATIONAL SHIPPING
All International Orders are sent Royal Mail Tracked and Signed

If you would like to save a bit of money and aren’t too fussed about having tracking please select the NO TRACKING DOWNGRADE Option

If you would like your parcel sooner, please select the COURIER UPGRADE Option this will arrive between 1 -2 days after your dispatch notification. Please also include your telephone number in the notes to seller if selecting this option as the Courier Company require it in case of any issues.

Once the items have been sent I'm afraid it is out of my hands, however as far as I know these are the estimated shipping times for the UK, Europe and International:

--- Items within the UK will be posted first class signed for and should take 1-3 days to arrive. Please bear in mind that they may take longer in some cases though.

--- Items posted within Europe should take around a week. They may only take a couple of days though or up to 2 weeks.

--- Other international shipping destinations will take 1-3 weeks. Maybe longer due to location or due to postal delays

Particularly in the USA and Canada there may be further delays due to Customs, which I cannot be responsible for, I will do all I can at this end to try and reduce the delay! Please be aware as the buyer that you will be responsible for any customs fees in your country as I have no way of knowing what these will be beforehand.

PACKAGING
All Twindividual Products are lovingly wrapped in Tissue paper and then any further protection to ensure that they arrive with you in perfect condition. Some boxes and packaging may be recycled, in order to help the environment, however please let me know if you would like all new packaging!
Refunds and Exchanges
Refunds will be accepted on goods that haven't been personalised as long as the product is in it's original condition and you let me know within 7 days of receipt. Once the item has been returned you will then receive a full refund of the purchase price, minus the shipping charges.
Additional policies and FAQs
Frequently Asked Questions
1) Are the Satin Coated Mugs Dishwasher and Microwave Safe?
- The mugs are Microwave Safe and should be OK with the occasional journey through the dishwasher but to preserve the print Hand Washing is recommended!
NOTE: The Foiled Mugs are hand wash only and should not be used in the microwave!

2) Why is International Shipping so expensive?
- International shipping has increased as I have had to upgrade to Tracked due to so many parcels getting lost on the way. In the shipping upgrades section there is the option to downgrade to International Standard which is cheaper but not tracked.

3) What if my mugs arrives broken?
- If your mug does not arrive in one piece please let me know straight away - send pictures if possible and I'll do my best to either send you another one or refund you the mug price.

4) Can I return personalised items?
- Unfortunately as each item is made to order they cannot be returned or refunded.