TwoGirlsGems

All items can be returned for a FULL refund with the exceptions listed below.

*Items that are custom made for you or are altered to meet your specifications are not returnable.

*Items on Layaway can be returned with a 20% restocking fee.

*Items on sale can not be returned.

*Items must be shipped back within 7 days after receiving, in same condition received, buyer pays for shipping. Longer than 5 days we will charge a 10% restocking fee per day.

Communication is the best policy, so if you have any questions or concerns please do not hesitate to contact us. Our items are all antiques, so flaws and imperfections are inherent to these antique items.

Payment is to be made through pay pal or direct credit card.

Two Girls Gems ships within 1 or 2 days of purchase. Purchases made over holidays or weekends may take extra time. Items are shipped by USPS first class mail, insured with tracking.

✈ Shipping in U.S.; First class mail, insured with tracking.

Outside of U.S. - ships First class mail, NOT INSURED, no gift box (unless requested, extra fees will incur) -
For international sales we STRONGLY suggest for you to purchase the additional *Registered Mail fee. This fee is featured as a separate listing. Registered mail is an additional shipping fee of $20.00. This service will not be added unless the buyer purchases this service. To add this service see "Shipping Upgrades". With Registered Mail the package travels under lock and key with signatures required for each postal person handling the package, 50,00 insurance included. It is only trackable by the postal system. A signiture will be required by the buyer as well. We have found this to be the least expensive, safest way.

International Buyers: Even though items are promptly shipped, delivery can take up to 6 weeks depending on the country. Buyer is responsible for all taxes, import fees , VATS and tariff fees that may be charged.

All pieces in Two Girls Gems collection are comprised of reclaimed and vintage pieces and therefore may contain minor imperfections. If we see imperfections we try to point them out in our descriptions, so please read carefully, but also please look at each picture, zoom in and don't hesitate to ask a question.

Every piece that we make has an authentic antique component. New chains, ear wires, clasps, jump rings etc. are added when needed. We only use Sterling Silver, 14k gold fill or 14k gold depending on each piece. Most of the pieces in our collection are HANDMADE by US - so any adjustments are always welcomed, just ask. We are happy to also offer custom made pieces. If you have an heirloom that you would like restyled- just contact us and we will discuss your design. We have examples and references to share.

RESERVED ITEMS: We are happy to reserve/hold items for 48 hours. Please contact us.

LAYAWAY PLANS WELCOMED:
We ask that you put down 1/3 of the asking price for layaway. Please contact us with the item that you're interested in and we'll create special listings for your layaway plan. Payments toward the full price must be made every 30 days and it is the buyer's responsibility to remember you have payments due. The final balance must be made within 6 months or less. PLEASE NOTE: If you are unresponsive to convos or emails pertaining to your balance payments due, you will forfeit your deposit and payments made, no exceptions, and the item will be returned back into the shop.

*Layaway items can be returned but with a 20% restocking fee. Item must be returned within 7 days after receipt.
*If an item is less than 70.00 we do not offer layaway plans.