TwoHayseeds' Shop Policies
We are two good friends who have joined forces to sell things on Etsy. Peggy loves to crochet and Radel loves old books. We both love to hand make the ceramic macramé beads that we list. We live 25 miles apart, and try to get together twice a week to work on our beads. Our beads are hand poured, cleaned, fired, glazed, and fired again by us. Please, do not expect them to be identical or without slight differences. With our limited work schedule and output, we do not have a huge inventories. But, be assured that we will always work hard to provide a quality product.
We accept PayPal and Money Orders. If you are paying by Money Order, please notify us. We ask for Payment or Money Order notification within 3 days of purchase. We realized that unexpected things happen to everyone. Us included. Computers crash, illnesses, family emergencies, etc. . . . . If there is a problem please contact us, and we will do the same. Thank you.
We carefully pack our items for safe shipping. We do charge a small handling fee to cover packing supplies we purchase, and for trips to the Post Office. We mail packages as quickly as possible after payment, in most cases the next day.
We gladly combine purchases and will return excess shipping payments after our handling fee is taken out.
SINGLE PACKAGE PURCHASES:
If weight allows will be shipped by 1st class
MULTIPLE PACKAGE PURCHASES:
Will be shipped by Parcel Post or Priority.
We use PayPal or Esty to print postage. They will email you with a tracking number for your package.
Refunds and Exchanges
In the case of a refund, please notify us within 10 days. On the return of the item, we will refund your money. In the case of loss or breakage during shipping, please contact us, and we will work together for a resolution.
Additional Policies and FAQs
Thank you for your interest in our beads. We are two good friends who hand make the ceramic macramé beads that we list. We can fill special orders for customers, but since there are only two of us, we are not able to handle large quantities. Special orders are completed as fast as possible and then listed. Our special order prices will be slightly higher than our regular prices.
We list items as honestly as we can. All the beads are handmade and new. If you have questions or think we have missed a detail, please email before you make a purchase. We gladly answer any questions or messages. Any sent over the weekend may not be answered until Monday morning. Like most people a weekend is together time and catch up time. Sorry for the inconvenience.
Thank you again for your interest,
Last Updated September 19, 2013