TwoSugarBabies

{Refunds and Exchanges}

Due to the volatile and perishable nature of our fondant decorations, ALL SALES ARE FINAL.

Although rare, If any problems arise with your order, please contact us via Etsy convo.

We currently accept Paypal only. Please pay immediately.

Each topper is MADE TO ORDER. Your order will NOT be processed and will NOT be placed on our schedule until payment is made and/or cleared through PayPal. This includes custom listings that have been listed in the shop, but not paid for! Please pay for your custom listings in a timely manner!

Our fondant toppers are designed and handcrafted by Two Sugar Babies, so you will not see them anywhere else.

{Size}

All sizes are found in the individual listing description. In general, regular sized cupcake toppers are approximately 2.5" in diameter and are sized to fit standard and larger, bakery-sized cupcakes. Cake decorations are generally sized to fit an 8" round cake unless otherwise stated.

*Please contact me as soon as possible before your event!! I take a limited number of orders for each event weekend.*

{Shipping}

Everything is made-to-order.

We ship USPS priority mail (2-3 days) to arrive within the week (Monday-Friday) of your party. PLEASE CHECK YOUR RECEIPT EMAIL for tracking information provided by USPS.com.

Instructions for your toppers are sent along with your package. A shipping confirmation email will be generated from the USPS (or UPS, FedEx) when your package leaves.

*An EVENT DATE should be provided with each order.* We will send your fondant toppers to arrive within the week of your event, so your order is fresh, and it is not sitting around your house where it might get broken or colors may be changed--colored fondant can be very volatile, and WE SHIP YOUR ORDER TO ARRIVE VERY CLOSE to your event so that your toppers are in perfect condition for your party.

Current production time without an event date: 4+ weeks, not including shipping time.

**It is recommended that you place your orders AT LEAST 3-4 weeks ahead of your event to ensure prompt delivery!!!**

**We ship to the address listed on your receipt. Please make sure it is correct.

**Once your package leaves our hands, we have no control over it. Please keep this is mind--ESPECIALLY with the weather! Two Sugar Babies will not be held responsible for inclement weather delaying mail delivery in your area or somewhere in the shipping route. We ship 2-3 day priority mail--unless otherwise discussed. If for unforeseen circumstances it is closer to the event date, we will upgrade your shipping at no additional cost to you. Your package will be sent to arrive for your party, but we can not be held responsible if they do not arrive in time for the party due to delays in service. Please remember that USPS priority mail is NOT guaranteed but is the most economical to ship your packages. We will not refund items due to delays in the postal service. If you do not provide us with correct event information (i.e. the event date is on Saturday, but you're leaving to travel to the party location on Wednesday), we are not held responsible if you do not receive the package.

Major shipping days are Monday-Tuesday, depending on our schedule. If needed, shipping will be upgraded to USPS Express Mail.


{Custom Orders}

Please contact us if you have questions regarding a custom order.


{Custom Designs}

We accept custom design orders on an extremely limited basis, based on availability on your event date. The custom design fee for each custom design is $20, subject to change based on difficulty of the design. When creating custom designs, we work closely with our clients to ensure their complete satisfaction in a quality product. Prices per dozen will vary based on the level of difficulty of the design. Please keep in mind that we typically require a minimum order of 3 dozen toppers for custom designs.
*Custom design orders completed 3 weeks or less (if we are able to accommodate a custom design order in this time frame) from your event may incur a $10/dozen rush fee, in addition to the possibility of expedited shipping charges. Please contact me with your design order as soon as possible prior to the event.

{RUSH ORDER POLICY}

**If a rush order can be accommodated, ALL orders completed within 2 weeks or less of the event will incur a rush fee of $25 and may require expedited shipping charges. Please contact us before ordering. All orders are accepted on a first come-first serve basis (order confirmed when paid).**

Also, due to the fact that all of our fondant is hand colored, there is a $5 non-refundable fee if you wish to see samples prior to placing your full order.


{Warm Weather Shipping Considerations}

Each topper is sealed individually. In the warm weather, occasionally the packaging that we use can become sticky--be careful removing your toppers. A little patience and a pair of scissors will go a long way. We take a lot of time to package your toppers, it is a process, so be sure to remove them CAREFULLY!

Please try to have someone there to receive your package! We ship everything 2-3 day priority for the sole purpose of keeping them in the mail for as short amount of time as possible. They may soften from heat exposure. Fondant doesn't really melt unless exposed to moisture--but especially in humid, super hot climates, get them inside as soon as possible!

Particularly in warm, humid environments, toppers may arrive very soft. If this is the case, remove toppers carefully from the box and place on a hard, flat surface in a cool, dry, dark place to cool before removing from packaging.

Please keep in mind that it is summer and we do not send our toppers in a cooled container, as we have had no problems shipping these toppers year-round. That said, we cannot be held responsible for weather related delays or damages or changes to color. We are shipping fondant, not paper cut-outs. If you feel that you are unable to receive the package in a timely manner or it will be in an environment that may damage the toppers, please keep that in mind when ordering. Also, please remember that we do not have control over the conditions in which the package has been placed during shipping.

{Additional FAQs}

We use commercial grade Satin Ice fondant. For more information, including allergy information, please read:
http://www.satinfinefoods.com/about_product.htm

Please note: due to the drying time of your pieces from shipping them, it's not like going and buying a fondant covered cake from your local bakery. They can arrive hard depending on the conditions, but will soften after being on your cupcakes for a bit due to the moisture in the icing. They will not arrive in a condition to make "fondant covered" cupcakes.

We use bubble wrap and other products to ship your items. These are not food grade items but ensure the safety of your package. With that said, you may consider using these toppers for decoration only.

These are not baked and are not made with homemade fondant. All materials are commercially produced. Please see link above for product information.

Contact us with special requests, questions, or custom orders.

We pride ourselves on having excellent customer service. If you have questions, please ask!

For other purposes, we are also known as "pittsburghcakegirl" on Etsy.

Thanks!