TybrisaAveCreations

Custom handmade cookies, invitations, & party decor!

Atlanta, Georgia 2498 Sales On Etsy since 2014

5 out of 5 stars (483)

TybrisaAveCreations

Custom handmade cookies, invitations, & party decor!

Atlanta, Georgia | 2498 Sales

All Items

Andrea and Kaitlyn

Contact shop owner

Andrea and Kaitlyn

Reviews

Average item review
5 out of 5 stars
(483)
See reviews that mention:
quality 23 shipping 92 customer service 39

Shop policies

Last updated on October 24, 2018
Hello There!

We are so glad you found our shop! We create custom cookies, decorations, apparel items, and accessories for any and all occasions! Our goal is to add a little happiness to your life by providing excellent customer service and a product you will love! Please take a look around our shop and feel free to ask any questions!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Due to the nature of our customized items, we cannot accept any returns or refunds on the majority of our items. Returns may be allowed only for certain cupcake or cake toppers that do not require customization; please contact us (no later than 14 days after receipt of the item) to see if your item is eligible for return. If eligible items are returned as unclaimed or refused packages, we will refund less any applicable shipping charges.

CANCELLATION POLICY:
Items must be cancelled within 24 hours of ordering to receive a full refund. Orders placed as rush orders may not be refunded after purchase if we have begun work on the order. NO cancellations will be issued once an item has shipped. Fees may apply if work has begun on the order. Any invitation orders cancelled after a proof has been sent are subject to a 50% design fee.

COOKIE REFUNDS:
We do our absolute best to package cookies as safely as possible, but we know that sometimes a small amount of breakage may occur. We do include a few extra cookies to account for this. Please consider ordering extra cookies if you need a specific amount for your special event! We will not refund due to breakage, although damage caused by the post office may be covered by insurance, so please contact us immediately if excessive breakage occurs!

All of our cookies are handmade, with frosting colored by hand, to order. This means that there may be some slight variations in color or design between orders. If you need a specific color, we recommend sending a color sample to us so that we can get the shades as close as possible. We will not give refunds due to differences in color interpretations.
Payment
We accept payment only through Etsy checkout.
Shipping
COOKIES:
Cookies are shipped via USPS Priority Mail (typically 2-3 days) within 3-7 business days of order being placed, unless another date is specified while ordering. Please make sure to specify your desired delivery date in the "Notes to Seller" box when ordering, as we may overlook dates that are sent in conversation or not otherwise attached to the order!

ALL OTHER ITEMS:
Items over 1 lb ship via USPS Priority Mail (2-3 days), and smaller items are shipped via USPS First Class Mail (2-10 days) unless another method is selected.

SHIPPING POLICIES:
We try to always mail early enough that there is at least one extra day, and we can not be held responsible for items not being delivered on time due to delays in the delivery process due to USPS or other carrier delays, weather delays, or for incorrect address information. If you want to fully ensure that your item arrives on time, we recommend contacting us to see if there are other guaranteed delivery options available for your order! If you select USPS Priority Mail EXPRESS as your shipping option, you will be eligible for a refund on your shipping costs if your delivery date is not met; however, we will not be able to refund any edible or customized items you have purchased.

PLEASE check your specified delivery address before you complete the check-out process. We can not be responsible for changing addresses due to note to seller or conversation address changes. We do our best to keep up, but we ship many orders a day, and it's very easy to overlook address changes! To ensure prompt and proper delivery, please check out with the correct address!

INTERNATIONAL SHIPPING:
We do ship many of our items internationally. Please note that international shipping may take longer than expected due to delays that are beyond our control. We are not responsible for any delays due to transit, customs, or any additional taxes or fees incurred during the international shipping process. Occasionally Etsy's calculated shipping does overcharge for international shipping; if this is the case, we will refund any shipping overages you've paid! If you have marked your purchase as a gift, this means that no pricing will appear on the invoice; however, pricing will appear on the customs form if required, and the package itself will not be marked as a gift for customs/tax purposes.