Jewelry, accessories and reworked vintage clothing.
Tzunuum's Shop Policies
Each TZUNUUM piece is hand crafted in my Berlin studio.
For any inquiries regarding wholesale, please contact me or go over to www.tzunuum.com.
We accept paypal, credit cards via direct checkout and Etsy gift cards.
Payment is due upon ordering.
Each item is gift wrapped and packaged carefully in eco friendly materials.
Please take note of the processing and shipping times:
-Ready to ship : 2 to 3 days
-Made to order : up to 10 days
GERMANY : Shipment is processed via Deutsche Post 1st class, without tracking number. Shipping usually takes 2 to 7 days.
If you wish to add insurance and tracking to your order, please contact me prior ordering and I will upgrade your shipping.
EU & INTERNATIONAL :
Shipment is processed via Deutsche Post DHL, tracked and signed for, for any order above 50 USD. Shipping usually takes between 7 to 15 days but can sometimes take up to 45 days. Note that I cannot file a complaint to the post office before 45 days have passed.
Please also note that by law, the value of the contents must be noted on the custom form.
If you haven't received your parcel in the periods of time noted above, please do contact me and I will do my best to help!
Refunds and Exchanges
REFUND AND EXCHANGES
You have to be happy with your product!
If for some reasons you are not entirely satisfied, please notify me within 48 hours of receiving it.
The item must be sent back in it's original packaging condition, with tags.
Refunds will be processed within 48 hours after I've received the item in its original condition.
You will be responsible for return shipping costs and extra shipping costs if exchange.
Please note that custom orders are not eligible for refund.
Additional Policies and FAQs
CARE FAQ & REPAIRS
I strive to make jewelry and accessories that are built for everyday wear and will last a lifetime when lovingly looked after. Jewelry requires delicate handling and adequate storage ( most jewelry gets damaged when stored carelessly! ).
Your favorite piece is in need of repair or cleaning? Don't worry, I will happily fix it for you free of charge! ( Customer will be responsible for shipping costs.)
- METALWORK & MIXED MEDIA : Metal naturally oxidize with time and takes on a beautiful patina. Each piece is coated with protective finish but to avoid further tarnishing, I recommend to polish your jewelry with soft cloth after wear and store in its original packaging, away from wet surfaces and dust.
- ROPE : Rope jewelry is best stored safely in its original packaging when not in use. It is most sensitive to water, dust and...cats.
You can use a small sticky clothes duster and roll it very gently over the rope to remove small hair or dust particles.
- LEATHER : All the leather I use is from dead stock or vintage and bears marks and imperfections from their previous lives. The leather will take on a beautiful soft patina naturally darken with age.
Tzunuum is a registered independent business.
Last Updated November 20, 2014