Tzunuum

sɓuıɥʇ ʎlpɹoʍ ɹǝɥʇO

Berlin, Germany
335 Sales

Tzunuum is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Tzunuum is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on September 19, 2018
I strive to make jewelry and accessories that are built for everyday wear and will last a lifetime when lovingly cared for. Jewelry requires delicate handling and proper storage, and can become damaged when stored carelessly.
See my FAQ for tips on how to look after your pieces!
If your piece is in need of repair or cleaning, I can fix it for you for no other cost than shipping.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
REFUND AND EXCHANGES

I want you to be happy with your product! If the item isn’t what you were looking for or you are not entirely satisfied for some reason, please notify me within 14 days of receiving your purchase, stating whether you would like a refund or an exchange.

The item must be sent back in its original condition with packaging and tags.

Refunds and exchanges will be processed within 48 hours, after the item has been inspected.
The customer will be responsible for return shipping costs and any additional shipping costs in the case of an exchange.

Custom orders are not eligible for a refund.
Payment
Payment can be made with Paypal, credit cards, direct checkout or Etsy gift cards.
Shipping
Each item is carefully packaged in a hand-printed cotton drawstring bag or a custom gift box before being shipped.

PROCESSING TIMES

-Ready to ship: 2 to 3 working days
-Made to order: See listing
.
SHIPPING

GERMANY: Shipment is processed via Deutsche Post.
Shipping usually takes 2 to 7 days.

EU & INTERNATIONAL:
Shipment is processed via Deutsche Post DHL.
Shipping times can vary from 7 to 25 days (this is rare). Most parcels arrive within 10 days.
Please note that for international orders (outside the EU), the content of the package and its value will be noted on the customs form.
Tzunuum is not responsible for any customs duty or taxes that may be applied once the item has arrived in your country or state.
Additional policies and FAQs
Tzunuum is not responsible for any lost or damaged goods that have been sent without a tracking number or insurance.
In the unlikely event that your parcel doesn't arrive or is damaged, please contact me and we will work together to find a solution.