We offer custom made items, Twill tape and PDF patterns
UPTOTE's Shop Policies
UPTOTE, is dedicated to providing excellent products and services. I design and sew all the products in my studio in Warwick, New York. I hope all who visit my shop will respect my designs and not copy them as I have worked on many of them for years, perfecting the size and shape of each item. Every item is a one of a kind, so variations may appear in pattern and color.
Credit card, Paypal, money order or cash are all acceptable. I do collect NY state taxes for all in state orders.
Custom orders take 3 to 4 weeks, all other in stock items will be shipped within 48 hours, unless you are notified of a delay due to an emergency. All items shipped USPS unless otherwise specified. If you do not get your package within 3 business days convo me!
Refunds and Exchanges
PLEASE CONVO ME IF YOU HAVE ANY ISSUES! USE ETSY INTERNAL CONVO> It automatically connects to my phone. I can usually respond within the hour.
100% refund if not satisfied, with replacement product or dollar amount. I strive to have a 100% satisfaction rate. If you have a problem with the product convo me.
Due to some confusion on my shops policy of refund or dollar exchange for products I will clarify that I only refund or exchange products that are returned to me. You need to pay for the return shipping. Please note that you can always convo me for clarification.
It is my intention to honor all sales as quickly and as professionally as possible. Be aware that I am human and can make a mistake, due to an unforeseen error with a past customer I must be very strict in my return policy.
Additional Policies and FAQs
The small business artisans would like to give you a quick run-down of what "compliance" means in the USA.
Under the regulations of the CPSC (Consumer Product Safety Commission) & CPSIA (Consumer Product Safety Improvement Act), nearly all children's products must be tested for various elements to ensure the safety of our children. The elements of importance include: lead, flammability, phthalates, and BPA
The most important of these for children's apparel (including cloth diapers) is lead and flammability. Most textiles in the USA are already tested for lead. Textiles are generally not tested for flammability as the requirements are not based on the textile, but the finished product. Each piece of fabric, depending on its final use, is required to have these certifications.
So what does this mean for purchasing clothing and diapers for children?
Small business artisans are taking care to respect your family and keep each member as safe as they possibly can. This includes registering their businesses in the federal databases and purchasing materials that are compliant under the CPSC/CPSIA regulations.
How do I know who is compliant and who is not?
Just ask! The small business artisans are banding together to show you that they truly care. As such, you should be able to locate a statement on their web-stores. Such statements as "Meets CPSC Safety Regulations" will let you know that their textiles have been tested by themselves, or they are registered as a small batch manufacturer and have received a statement from their suppliers that the textiles have been tested.
As well, you can easily spot an artisan that is likely to be compliant by their use of labeling. Under the CPSC and the FTC (Federal Trade Commission), various products are required to have certain information permanently attached to the finished product before it is sent out to you, the consumer.
Each label should enable you to find the following information:
Who the manufacturer is (usually this is a business logo)
How to contact the manufacturer (usually a website)
Where the manufacturer creates the product (City & State)
When the product was finished
How to care for the product
A unique mark or number so you are able to follow recall instructions should the occassion arise.
An 'RN' is a registered number. You are able to call the FTC or search the database on the FTC website to find the manufacturer's information.
Now for the links:
Thank you for taking the time to read this. It is the hopes of small business artisans that they can encourage you to purchase items that are compliant so they can continue to keep your family as safe as possible.
Custom orders available upon request, all custom orders take 3 to 4 weeks.
Last Updated February 16, 2015