Ullvuna's Shop Policies
Welcome to Ullvuna!
All my designs are handmade, made by my own and my team of knitters.
All the pieces involved with each garment are made in a free pet/smoke environment. I carefully select all the materials, choosing innovative colors and textures combinations of high quality performance.
Please consider that all natural materials such as alpaca and wool are never exactly the same color when I make by order. However, I will let you know the difference and you may decide if you want to go ahead with the purchase or not.
Improvement ideas? Please don`t hesitate to let me know!
I accept credit cards via Paypal, using the etsy check-out system.
Shipping fees are based on the weight of the item packed to ship (international fees average). We send them via regular mail service, but in case you would like to upgrade to priority (Express Signed For) please let me know before payment process, as the shipping costs would be a little more than those shown. But this would mean you can track the parcel, it's insured, and in most cases shipping is faster.
Most of Ullvuna items are made to order, therefore we need between 15-20 working days to make your item. Before that, dispatch takes between 15-20 working days (depending on destination country). In case of items included in READY TO SHIP section, we will ship them the next working day after payment (in any case, we will inform you).
All shipping are sent via airmail through Correos de Chile (our national post) which allows tracking only as long as the package is in chilean land. After that, it belongs to the National post system of the destination country, which we will help contacting in case the package doesn`t arrive in the expected time.
All lost standard airmail packages would be near impossible to track if you haven't purchased "International Express Signed For". However, if your package doesn`t arrive within 6 weeks of the date shipped, I will refund your payment.
Refunds and Exchanges
I am very serious about my work and make a great effort to take good detailed pictures and describe carefully every listening. In case you are not satisfied with your purchase, returns will be accepted within 5 working days of receiving it. Return authorizations are required for proper processing via a conversation. In that case, you will receive store credit in the amount of the original purchase, less the shipping.
However, customized items are a final sale.
Return shipping is the responsibility of the buyer. As are any charges incurred by Paypal when I issue the refund, if you are returning a purchaset, please mark the custom form "returned goods" and the Value "NA" (not applicable).
It is responsibility of the buyer to ensure the mailing address is written in full correctly within the order form.
Additional Policies and FAQs
Every purchase is carefully packed in a eco-friendly packaging, including a fully detailed hangtag with washing instructions and composition. We always include our business card were we can add any comments, name or phrase in case you want to send this as a gift, directly to the person you are willing to send the purchase.
I am fully open minded to suggestions, critics, special sizes custom orders and more. In any case, just feel free to convo me.
Thanks for passing by!
florencia.campos [!at] ullvuna.cl
Last Updated February 20, 2015