UnderTheStairStudios

Bath, United Kingdom · 228 Sales

UnderTheStairStudios

Bath, United Kingdom 228 Sales On Etsy since 2008

0 out of 5 stars
(157)
Kat Whelan

Contact shop owner

Kat Whelan

Items

No items listed at this time

Reviews

No reviews in the last year

Anonymous on Mar 19, 2013

5 out of 5 stars

Anonymous on Feb 15, 2013

5 out of 5 stars

Lovely card, sent quickly!

Anonymous on Jan 25, 2013

5 out of 5 stars

Fantastic!! nBeautiful and very well constructed thank you so much :)

View all 157 reviews

Shop policies

Last updated on February 13, 2011
Hi, welcome to the shop policies page (oh, thats sounds really official!) all the products in this shop have been designed and illustrated by me, they are also cut out and stuck together by my own little hands (you should see the number of paper cuts!) I take the greatest of care when making up my cards but as they are put together by hand there as some times slight imperfections (probably know one but me would ever notice these, I am very self critical) to put it bluntly they are hand make so they will not be pristine (but hay, thats why your here and not in a high street card shop right!)

ALL paper products are printed on 100% recycled card, I am very passionate about sustainable living and the environment so I will not use anything other than 100% recycled paper, card and envelopes (please recycle all packaging after use)

Accepted payment methods

Payment
I except Paypal.

I will expect payment within 24 hrs, I print on demand so I do not have stock waiting on the shelf to go out, there for I will start printing when I receive payment confirmation.

I post 4-5 days after your order is placed to give me time to build it, if an order is urgent then contact me, I may be able to make an exception.

If you have a problem with an order please contact me as soon as possible and I will do my best to sort it out.
Shipping
I ship from the UK using Royal Mail postal service.

UK Orders:
I use Royal Mail First Class (Recorded/Signed For delivery on request only)

Overseas Orders:
I use Air Mail (Signed For delivery on request only)

Please check individual item description page for shipping price and details.

PLEASE NOTE:

Overseas orders can take between 1-2 weeks to reach their destination (although it can be quicker) therefore please leave yourself plenty of time when ordering from outside the UK.

Overseas packages may be delayed by your customs, or your country’s customs charges.

I take the Etsy registered address as your primary address, if it does not match your Paypal address I will always use the Etsy one, so please make sure they are correct.
Refunds and Exchanges
If there is a problem with your item please get in touch, I will give refunds in some cases if an item is badly damaged (I will require photos as proof of damage), although I take the greatest care to insure all items are well packaged, I have no control over the postal service unfortunately.

I do not offer exchanges, as all items are printed on demand.
Additional policies and FAQs
I do accept custom or whole sale orders, please contact me for further information and discounts.

All art work and designs are ©Under The Stair Studios 2010-2011
All rights reserved.