UniqueJewelryOriole's Shop Policies
• I accept PayPal.
• PayPal accepts credit cards without having to sign up for a PayPal account.
• I ship worldwide using First Class Registered Mail with Tracking number through Bulgarian Posts. I will ship your order within 1-3 business days after receiving cleared payment.
For Europe it takes 7-10 days to deliver.
For USA, Canada and all other countries outside Europe - 12-20 days to deliver.
• All items are securely packaged.
• You'll receive a note from Etsy once your order has been shipped.
All info about your package and order status can be found in the invoice here on Etsy: https://www.etsy.com/your/purchases
• IMPORTANT ABOUT THE HOLIDAYS:
TO U.S., Canadian and other non-European customers: If you would like to order for Christmas and New Year Holidays, please order in time! Because there are many bank holidays (non-business days) around the holidays, it could take more than 3 or 4 weeks to deliver.
For Europe it usually takes 7-10 days to deliver, so in the busy season it might go up to 15-18 days. And for USA and Canada - up to 20-35 days.
• Express delivery:
Express (and more expensive) Courier shipping is also available. You can receive your order in 3-5 business days after being shipped. If you want express delivery please contact me via Etsy's messaging and send me your location. I will check with the courier office ASAP and return your message with the time and price of the shipping depending on your location.
Refunds and Exchanges
• If you are not satisfied with your purchase please contact me with the problem before leaving a feedback. I'll do my best to solve the problem in reasonable for you way.
• If I can not find a solution for your problem, please return your purchase in its original condition and packaging I will refund you the payment excluding the shipping charges after I receive the item back.
• I do not refund custom orders.
Additional Policies and FAQs
• CUSTOM ORDERS:
I accept custom orders. For example if you want some of my jewelry with a different color of the stone or change of design, or if you want me to make a custom item to match something you have ordered from me before.
• ALL OF MY JEWELRY IS CREATED IN A SMOKE FREE AND PET FREE HOUSE.
If you have a wholesale inquiry, please write to me.
Last Updated December 27, 2013