UniversalCharm's Shop Policies
I will be away from my shop until December 29th, so shipping will be delayed. Shipping of orders will resume on December 30th. I am sorry for the delay. Hello and welcome to Universal Charm! I feel quite honored that you have chosen to stop by my little Etsy shop. I have loved gemstones, seashells, beads and charms ever since I was a skinny, ponytailed young girl in blue jeans. Back then (and still!) I’d scour the earth and seashores for its treasures, stuffing my pockets full of my bounty. One year my dad bought me an electric rock polisher and I thought it was the most wonderful thing! No longer would I have to immerse my goodies in faucet water to bring out their unique and lovely patterns. I could then display my “beauties” all polished and gleaming. To this day, I value gemstone rocks and shells over any gold or diamonds and I adore working with gemstones, crystals and beads. It has been one of the constants in my life. It is a privilege to have you here since I know you have many places to browse or shop. I am grateful to you! Enjoy yourself and feel free to contact me via convo any time and I will get back to you a.s.a.p. Please leave me positive feedback or contact me to correct any non-positive issue. Happy karma to all and thank you, yet again!
I accept Paypal and Direct Checkout for payment.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are solely the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
Thank you for your order! I will be away from my shop until December 29th, so shipping will be delayed. Shipping of orders will resume on December 30th. I am sorry for the delay. As a rule that I rarely have to break, I ship three to four times a week and often the next day after you order.. On the occasions there will be a bit of a longer delay, I will convo you to help you know approximately when to expect your package. When I mark an order as having been shipped, it means the order is packaged and sealed and ready for the post office, but not necessarily yet in the postal system. It means it will definitely be in the postal system within one to two days and on it's way to you.
A Note to My International Friends: I am very sorry I have had to raise my shipping rates for packages going outside of the USA. I was stunned when it began costing me so much more to ship outside of the country. Even as I've raised my shipping rates, the amount of the increase does not cover all of my shipping expenses. I greatly appreciate my loyal international patrons and I regret very much having to increase my rates so dramatically.
Orders from international patrons totaling $25.00 or more in merchandise, will receive a discount on shipping. Orders $50.00 and over will ship FREE. You will receive your discount through a refund.
I ship to the United States and Canada and other countries noted in the shipping fee area of the listing pages. If you don't see your country, please convo me to see if I do also ship to your country and what the rates are.
I prefer only to ship to the addresses provided in your current Etsy PayPal or Direct Checkout account, but convo me if you need other arrangements. IF your package is a GIFT to be delivered to someone other than yourself, please let me know if you wish for me to tell the recipient of the package that the gift is from you.
Due to new postal regulations affecting First Class mail, I ship U.S.P.S. First Class mail which at this time does not include tracking. I charge less than my shipping costs. I in no way, profit from shipping fees. On occasion I add delivery confirmation or insurance to the package particularly if the item is OOAK or one of a kind or I do not have more of an item to ship to you if the package gets lost in the mail. I believe this helps to assure your package a safe journey when the package is of great importance to you.
Refunds and Exchanges
I do accept returns provided you contact me via convo within 7 days after delivery and upon return of undamaged item(s) in the original containers. I am sorry but shipping is non-refundable and return shipping is at your expense.
Please be so kind to advise me of anything you find unacceptable about my products so I can work to become a better artisan. If the reason doesn’t have any part I could improve upon and is personal, just inform me of that merely stating you request a refund for personal reasons.
If you are displeased with any of my handmade or other products, please contact me before you leave any neutral or negative feed back so I may try to correct the situation to your satisfaction. I try very hard to create and offer only satisfactory items.
Neutral and negative feedback are very disheartening to sellers when we are not offered a chance to make things right. This type of feedback reflects upon us unfavorably in a very permanent way, more than many people realize. At this writing I have worked very hard to maintain a 100% positive feeback rating and I ask that you please, help me to keep that score by letting me correct whatever you feel was unsatisfactory about your transaction. Thank you in advance, for understanding.
Additional Policies and FAQs
MEASUREMENTS & DESCRIPTIONS
My products are vintage and/or handmade or supplies. Due to this, all measurements are approximate and all descriptions as accurate as possible. Because my products are handmade, they may or may not be the standard measurements of industry made products of the same type. I have included my best appx. measures to help you decide if the sizes are right for your desires or needs. Some items shown may not be the actual item you will receive but are representative of a like item, in design components, design, shapes and colors as identical to the representative photo as possible. Descriptions are based upon information provided to me my by my suppliers or are done to the best of my ability for your consideration. I do not intentionally misrepresent any items, however I cannot be held responsible for inaccuracies where information about items I list, was provided by another source. Should I be in error and educated further and my products erroneous in labeling, I will gladly offer a refund (upon return of the item undamaged within 7 days, buyer pays all shipping).
ELEMENTS of NATURE
Please be advised that all elements of nature may have “markings.” These are natural to the element and are not “flaws.” They should be thought of as features that give each piece a “one of a kind” unique personality. They are proof the item is genuine.
I pride myself on being a reasonable person and welcome all correspondence via “convo” if you should have any questions or special circumstances. Should you, for any reason, be displeased with any of my products or services, please contact me via “convo” with your complaint before you leave any negative “feedback.” If I don’t know of a problem, I can’t make it right for you. I would be most grateful if you’d take the time to leave what I hope to be positive feedback.
Thank You So Much! –Nancy, Universal Charm
Last Updated December 22, 2014