UntitledGems

Personalized Handstamped Jewelry & Gifts

Indiana, United States · 1401 Sales

UntitledGems

Personalized Handstamped Jewelry & Gifts

Indiana, United States 1401 Sales On Etsy since 2011

5 out of 5 stars
(255)
Shop owner

Melissa

Contact

UntitledGems is taking a short break

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Note from shop owner Exciting news! My family & I will be adding a new addition to our family in June 2016!! Because of this, I've decided to close my shop temporarily until after the baby comes. I will be reopening at the end of June/early July.

If you placed an order with me & have questions about your order, you can still contact me. You can send me a message through Etsy or send me an email and I will get back to you within 24 hours :)

Thanks again!!

Melissa

Note from shop owner

Last updated on May 1, 2016

Exciting news! My family & I will be adding a new addition to our family in June 2016!! Because of this, I've decided to close my shop temporarily until after the baby comes. I will be reopening at the end of June/early July.

If you placed an order with me & have questions about your order, you can still contact me. You can send me a message through Etsy or send me an email and I will get back to you within 24 hours :)

Thanks again!!

Melissa

Melissa

Contact shop owner

Melissa

About

"Life is not a having & a getting, but a being & a becoming." -Myrna Loy

I started Untitled Gems while on an extended leave from work due to a series of health problems--I hated being stuck at home & not able to do anything! So I figured, since I love making things, why not try to sell on Etsy? It was only 3 months after I started Untitled Gems that I found out I was pregnant. After that, I knew I had to work like crazy to make my shop successful because I wouldn't have been able to get any other job in my condition. And with the amount of student loans that my husband & I have--I had to work. Luckily, I was blessed with a healthy pregnancy & a healthy, perfect little boy--he truly means the world to me.

My customers make it possible for me to spend every day at home with my family & I will be forever grateful to them. I love my job & everything about it. Whether it's making quirky custom items or hearing from happy customers--I do this because it makes me happy. I feel like I really do have the best customers & with that, I couldn't ask for more! :)

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Shop members
  • Melissa

    Owner, Owner, Dexter's Mommy

    I love my job! My husband & I found out that we're expecting our 2nd child in spring/summer 2016!! Our son is super excited to be a big brother & we're looking forward to the additional chaos! Life couldn't be better at the moment :)

Shop policies

Last updated on March 22, 2016
Here at Untitled Gems, I create: customized, handstamped jewelry, Swarovski earrings, charm necklaces, herbal glycerin soaps & organic lip balms (on request). All of my handstamped jewelry is made with high quality materials; whether it be sterling silver, aluminum, copper, brass or nickel.

All of my earrings are hypoallergenic so anyone & everyone can wear them. Almost every piece of jewelry I sell is customizable. If you see something you like in my shop but wish to change it up a bit, whether adding items or subtracting, send me a message & I will do my best to create the perfect piece for you.

My soaps are sulfate & paraben free--all ingredients are provided in each listing.
My lip balms are made with good for you organic ingredients and are dye-free.

Any questions, feel free to contact me.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
Payment is due upon purchase. I accept PayPal, Visa, Mastercard, American Express & Discover.

If you want to pay with a money order/check, contact me & we'll work it out.
Shipping
Current production time is typically 7-10 days, depending on the items ordered. Even though I do my best to get orders completed within a day or two of purchasing, it's only me making them! During the busier times in the year, production will be a bit slow, so please order in advance if you are purchasing my items to give as gifts :)

-Melissa

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I ship orders on Mondays & Fridays. If an item is needed faster, I will do my best to get it to you in time, but please contact me before ordering just to make sure!

Most non-personalized items will ship within 72 hours; otherwise you will be notified. Custom items will ship within 7-10 days--if item is needed quicker, please let me know. During the holiday season, I can't guarantee quicker delivery--however, I will try to do my best. Orders are shipped USPS First Class, larger orders USPS Priority 3-day. Once the item is shipped, you will be contacted with tracking information.

All orders over $50.00 are automatically insured at no additional cost. For orders under $50.00, you can purchase an insurance upgrade for $2.50. I am not responsible for items that may have become stolen or addressed incorrectly; it is the customer's responsibility to give me an updated address. If any problems occur, contact USPS. USPS does not consider packages to be "lost" until they are missing for 30 days--I will do my best to deal with USPS, but I need to be contacted within a reasonable time frame.

Shipping costs have INCREASED domestically since last year, so I've had to increase my rates a little because of this. However, know that I will continue to try & keep my rates as low as possible.

If you would like to purchase insurance, please contact me before placing your order so I can set it up.

INTERNATIONAL BUYERS:

Items will ship within 3-10 days. Shipping times vary, depending on location. Expect shipping to take anywhere from 7-21 business days. BEFORE ORDERING, please check with your local customs to find out if you will incur import, excise or VAT clearance charges--I will not be held responsible for any additional shipping costs charged by your area. Most items in my shop are non-refundable & customs will not return the item back to me. SO PLEASE CHECK WITH YOUR COUNTRY'S CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO BUYING.

International shipping costs more than DOUBLED in 2013, so I unfortunately had to raise my shipping costs significantly.
Refunds and Exchanges
HANDSTAMPED JEWELRY:

All handstamped jewelry is custom created, made specifically for you & is unfortunately not returnable. If there is a problem with your order, contact me & I will see what I can do. Any errors on my part will be corrected/replaced. If I decide a refund is possible, fees/shipping & material costs will not be refunded. All items must be returned before I process the refund.

In the summer, I have had cases where my handstamped earrings arrived damaged. Usually it's from a combination of the heat, being held too long at USPS or the package was just abused. If this occurs with your order, I will replace the earrings at no cost to you. Just contact me ASAP so that I can start to make a new pair right away.

ALL SWAROVSKI/CHARM JEWELRY:

If you are not completely satisfied, all I ask is that you contact me within 2 days. I will refund all money, except shipping and Etsy fees. However, jewelry must be returned in it's original condition.

As for my SOAP & LIP BALMS, please contact me. I cannot except returns, but for me, customer satisfaction is most important.

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Before leaving any negative feedback, PLEASE contact me ASAP if you have any issues/questions. Leaving negative feedback without giving me the chance to correct the situation is unfair! I want my customers to be happy with their purchases & customer service--even if you were not happy with my products!
Additional policies and FAQs
The recommended age for my jewelry is 5 years old & up. My jewelry contains small pieces that could potentially be choking hazards. Use at your own discretion when purchasing pieces for children under 5.

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© Images by Melissa Houlding for Untitled Gems, 2011-2016. Unauthorized use and/or duplication of this material without express and written permission from me is strictly prohibited. Excerpts and links may be used, once permission is given, provided that full and clear credit is given to me, Melissa Houlding and Untitled Gems with appropriate and specific direction to the original content.

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ITEM DETAILS:

Chain choices are 16" or 18" cable & 16" or 18" ball.

STERLING SILVER & COPPER cable chains are very dainty and only 1.5 mm wide, while SILVER-PLATED are 2.5 mm wide.

STERLING SILVER ball chains are 2 mm wide, while SILVER-PLATED, BRASS & NICKEL-PLATED BRASS are 1.5 mm wide.

BRASS ROLO chains are 2.5 mm.

*All measurements provided in listings are exact.
*Handstamped jewelry is not perfect--since every item is stamped by hand, rather than by machine, slight imperfections are possible.

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For those with metal allergies:

Sterling silver, aluminum, brass & copper materials are lead & nickel free. All chains are hypoallergenic as well. Jewelry made with nickel should be avoided if you are sensitive to it. My listings state what metals are used. If you like a design, but are worried about the metal, I can usually always make a version for you that is hypoallergenic. :)

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ALL SWAROVSKI STUD COLORS AVAILABLE:

Birthstone colors: Siam, Amethyst, Aquamarine, Crystal, Emerald, Light Amethyst, Peridot, Sapphire, Rose, White Opal, Citrine, Blue Zircon

All others: Air Blue Opal, Aquamarine AB, Black Diamond, Caribbean Blue Opal, Chrysolite, Cobalt AB, Crystal AB, Crystal Golden Shadow, Crystal Luminous Green, Crystal Meridian Blue, Crystal Moonlight, Cyclamen Opal, Dark Indigo, Denim Blue, Dorado, Fern Green, Fire Opal, Fuchsia, Fuchsia AB, Greige, Jet Nut, Khaki, Light Colorado Topaz, Light Grey Opal, Light Peach, Light Sapphire, Light Sapphire AB, Light Topaz, Marcasite, Metallic Blue, Mint Alabaster, Mocca, Montana, Olivine, Pacific Opal, Padparadscha, Purple Velvet, Rose Alabaster, Rose Peach, Sun, Sun AB, Sunflower, Tabac, Tanzanite, Topaz AB, Vintage Rose, Volcano, White Opal Sky Blue

If you'd like one of the other colors available, convo me & I can make a custom listing.

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Brass, copper, nickel & sterling silver will tarnish when exposed to the air and our skin. Some metals may tarnish faster than others. Certain necklaces purchased from my shop are sent with pro-polish pads. Pro-polish pads are the easiest way to make a metal look new again, however, they shouldn't be used on all jewelry. Don't use pro-polish pads on aluminum or plated metals. To care for jewelry purchased from Untitled Gems made of brass, nickel, copper or surgical steel, I recommend using a gentle soap & water, and/or a polishing cloth. Be sure to dry thoroughly

For aluminum, a standard microfiber cloth works great. Mild soap and water work as well, just be sure to dry thoroughly. Avoid chemical jewelry cleaners.

*Sterling silver jewelry can be cleaned with any solution made for sterling, just be sure to follow the instructions given. A simple polishing cloth can remove tarnish, scuffs, etc.

To preserve soap, make sure to dry completely after each use.

* REFER TO CARE CARDS ATTACHED TO YOUR ORDER FOR ALL/ADDITIONAL DETAILS ON HOW TO PROPERLY CARE FOR JEWELRY PURCHASED FROM UNTITLED GEMS *

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Fonts used for tags/earring cards that I make are not created by me, but downloaded.