Untwistedsister

Artisan handmade jewelry and Exotic stone cabochons

Melbourne, Florida · 1770 Sales

Untwistedsister

Artisan handmade jewelry and Exotic stone cabochons

Melbourne, Florida 1770 Sales On Etsy since 2011

5 out of 5 stars
(645)

Shop owner

Terri

Contact

Announcement   Every order you place with me, I do a little happy dance.

Follow me on Instagram.com/UntwistedSister for previews or here:
https://www.flickr.com/photos/93408714@N04/

Announcement

Last updated on Feb 8, 2018

Every order you place with me, I do a little happy dance.

Follow me on Instagram.com/UntwistedSister for previews or here:
https://www.flickr.com/photos/93408714@N04/

Terri

Contact shop owner

Terri

View all 39 items

Reviews

Average item review
5 out of 5 stars
(645)
Sharon Ortega

Sharon Ortega on Apr 11, 2018

5 out of 5 stars

Terri went out of her way to help me with my custom ring order. She helped me find the best ring size and answered many of my questions that I had about the stones I loved to pick from before I made a final decision. Terri made my shopping experience one that I will not forget in the most positive way. I loved the finished product and would never hesitate to return for another custom order. Terri is a seller that is kind and talented.

View all 645 reviews

Updates

Glitterbug. A pendant with abundant joy to share.
A size 7 ring left and average size opal cuff bracelet on right. Newest additions in my shop. Handmade and solid sterling silver.
View all 66 updates

About

Designing jewelry for todays casual style inspired by nature

It is an honor to sell a piece of jewelry which I designed and made with my 2 hands from start to finish. I am addicted to rocks and in love with my torch. My workbench and studio is my favorite place to be and I hope the joy I get there shows in the jewelry I make.

I begin making my jewelry from the ground up. I hand select slabs of rocks from all over the world, which I cut, shape and polish into cabochons. Some are included in my own jewelry and some I sell to other talented jewelry makers.

I am proud to be a one-woman shop and that I hand fabricate all my designs myself and follow FTC guidelines for handmade.

I occaisonally teach wire wrapping at the local Bead Store here (IslandBeadCompany.com ) and am grateful to them for the opportunity. I have met so many wonderful students and together we've created many 'happy accidents'.

I use only Sterling Silver and 14K gold filled and the occasional copper for my jewelry. I'm also getting brave enough to add a lilttle 14K solid gold to my pieces. I want my pieces to last you a lifetime.

As of 7/18/17 I have started a second shop for selling mini-slabs from my personal collection. It will take a while to get it full so keep checking for some awesome lapidary materials I will be adding. RockNstones4u.etsy.com

I hope you've enjoyed a little glimpse into my home studio where UntwistedSister's jewelry is created. Read more here: http://www.etsy.com/people/Untwistedsister?ref=pr_profile
visit me on Instagram at Instagram.com/UntwistedSister (and you'll get to see Bandit there too!)

Shop members

  • Bandit (Mr. B)

    Furkid

    5 lbs of trouble, cuddles and endless kisses

  • Terri

    Owner, Maker, Designer, Shipping And Receiving, Fabricator And Cleanup Crew Too

Shop policies

Last updated on February 19, 2018
Satisfaction guaranteed. Welcome to www.UntwistedSister.com. I'm so glad you've stopped by. My goal is to offer the finest quality materials and workmanship at reasonable prices with great customer service. I welcome any and all of your comments and questions. Thanks for stopping by and I hope you'll like what you see here.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
If you don't love it - send it back. I will gladly refund the purchase price, less the original shipping and handling charge and a possible restock fee. Customer pays for return shipping and is responsible for it's safe delivery.

VAT tax and any fees due on international shipments are collected upon receipt by you in your country.

**** Items made to order in some sizes (small or large) will incur a restocking fee of 15% *** Custom made or sized items may not be returnable at sellers discretion.

Item must be sent for return within 14 days of receipt and you must notify me through etsy within 48 hrs of receipt and ship with delivery confirmation. Contact me through Etsy please, from any listing page or use the email on your receipt. Time to return on items purchased for gifts begins when the gift is given IF you give me a date when purchasing (SEE BELOW).
Defective merchandise is eligible for full refund including shipping with proof of defect. Return of the item will be at seller's discretion.

REFUNDS: are made after receipt of the returned item. I want you to be happy with my jewelry. Please let me know if the item is a gift and the date you expect to deliver the gift and I will make an adjustment for the return time.

INSURANCE: I do insure most packages through a 3rd party insurer. In order to refund or replace an item not received the insurer has certain requirements including: "The recipient, or for loss claims, the intended recipient, MUST assist in the claims process. They must sign an affidavit stating damage or non receipt". Therefore, as I'm sure you understand, I will need your cooperation and will be more than happy to refund/replace for lost in the mail merchandise when I have the affidavit from you. They also require that the recipient keep all packaging for damaged goods and may require photos. There may be a waiting period for lost packages. Thank you for your cooperation should the unthinkable happen.
Payment
payment accepted by paypal or Credit Card and I may accept local checks with previous arrangements.. Reserved listings held for 48 hrs. 6% sales tax collected from sales that do not ship outside of Florida.
Shipping
If, after reading my shipping policies below, you have any questions, please contact me and I will get back to you as soon as I can, usually within a few hours at most.

I want purchasing from me to be a pleasant easy transaction for both of us and I try to list my shipping fees as close to my actual costs of materials and postage as I can.
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Some LOCAL PICKUP available. Contact me for details. My studio is private except for friends and family.
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All items purchased in an order with combined shipping will ship to the same address. If you want items shipped to separate addresses, they must be purchased separately to cover shipping.
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STANDARD SHIPPING TO USA
USPS by first class mail with delivery confirmation in padded envelope. I can fit 2 to 3 small items into an envelope and offer priority mail upgrade option on most domestic shipments.

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INTERNATIONAL
Shipping outside the USA is done by First Class International Mail and that is the price that's quoted. Tracking is only available for limited countries and sometimes only for certain types of shipments. Delivery can take weeks. Please be patient.

IMPORTANT: CUSTOM AND DUTY FEES
All foreign fees, customs charges, etc. are the responsibility of the purchaser. All prices listed are USD. Packages returned to me unclaimed will only be refunded for the merchandise.
To help estimate your possible fees this website may help: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
you may have additional collection fees such as in the UK where the postal system charges to collect the VAT tax.

SHIPPING to a PO BOX: I will need your phone number to process the shipment. Please put it in the message to seller box. Failure to give me that will delay the shipping.

IMPORTANT:
Some countries REQUIRE insured priority or even registered for certain items. If your country is one of those I will contact you before shipping and may require an additional fee to ship. I will give you the option to cancel the sale if the fee is too much for you.

Some countries don't allow my merchandise to be shipped to them. (For instance I can't ship sterling to Mexico). If you order from me and I'm prohibited from selling an item to your country, I will cancel the sale and refund any amount paid. If you have questions about the cost, it'll be better for both of us if you contact me BEFORE you purchase.
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GENERAL:
PACKAGING: includes a gift box for each item and an anti-tarnish bag or strip for sterling silver or Gold filled items.
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For your safety, I will ship to the address you register with at the time of purchase. Please double check your address to avoid delays.
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TUTORIALS are available by instant download through Etsy. If you wish to have me send a paper copy, there is a small fee to cover expenses.
Additional policies and FAQs
Please note that not all monitors show colors the same and the colors on your monitor may differ slightly from the actual colors of the item. I try to take accurate photos that reflect the true colors. Different lights can affect stone colors making them more vivid. I am always happy to try to confirm a color for you.
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I make all of the items you see in my shop by hand, including many of the cabochon stones which are cut and polished in my studio. My home and studio are smokefree. All packaging materials are new.
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Sizing for Bracelets - measure your wrist snugly at wristbone and add 3/4" for average fit.

If you don't know your ring size, you can stop in any jewelry store and they will size you. It only takes a minute.
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I do take custom orders and can let you know at the time the order is placed how long it will take. I'm happy to quickly answer any questions. There are no stupid questions and I enjoy hearing from you.

Visit my other shop which is in its infancy Rocknstones4u for small slabs, preforms and eventually cabs

More information

Last updated on Mar 25, 2016
Frequently asked questions

Can I get my order rushed?

If I can accomodate you, I'd be happy to but please ask.

Will my purchase be shipped insured?

yes.

How are refunds made?

*If the refund involves insurance, contact me and I will give you instructions to complete the process. When insurance is approved I will refund you.
*If the refund is from a return - you will be refunded when I received the item back in resaleable condition
*If the refund is from a defect - I will instruct you whether to return or send me a photo confirmation prior to refund.